Sunrise HRCM

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About

Sunrise HRCM is ranked #4 of 50 in HR case management software on Inferse. It runs on Android, API, iOS, Web. A free trial is offered.

Compared on HR case management software

Case intake options: omnichannelsunrisesoftware.com
Workflow automation: Yessunrisesoftware.com
SLA tracking: Yessunrisesoftware.com
HR knowledge base: Yessunrisesoftware.com
Request catalog: Yessunrisesoftware.com

Facts

Purpose: Sunrise HRCM centralises employee HR cases, queries and requests so HR teams can track and resolve them.sunrisesoftware.com · 2 Oct 2026
Case tracking: The system tracks cases from start to finish and keeps an audit trail of interactions.sunrisesoftware.com · 2 Oct 2026
Self-service portal: Employees can submit cases, track and update them, and search the knowledge base through a self-service portal available on mobile devices.sunrisesoftware.com · 2 Oct 2026
AI chatbot: A Microsoft Teams chatbot integrated with ChatGPT and the organisation’s SharePoint can help employees submit cases and find answers.sunrisesoftware.com · 2 Oct 2026
Knowledge hub: HR teams can publish internal process and policy information for employees to search.sunrisesoftware.com · 2 Oct 2026
SLAs: The system calculates response and resolution targets using impact, urgency and priority, and supports operating hours, holidays and pausing the clock.sunrisesoftware.com · 2 Oct 2026
Employee feedback: Employee feedback workflows can assign investigation, approval and remediation tasks and retain an audited interaction history.sunrisesoftware.com · 2 Oct 2026
Reporting: HRCM reporting can show performance statistics by day, week, month or year and by group or support agent.sunrisesoftware.com · 2 Oct 2026
Access controls: The HRCM case management page says data can be restricted to people with the rights to see it.sunrisesoftware.com · 2 Oct 2026
Integration: Sunrise says external applications can integrate through its REST API and lists Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI among its integrations.sunrisesoftware.com · 2 Oct 2026
Hosting: Sunrise says its SaaS platform is built on Microsoft Azure.sunrisesoftware.com · 2 Oct 2026
Security certification: Sunrise says it has been assessed and certified against the Cyber Essentials Scheme Test Specification for its IT infrastructure.sunrisesoftware.com · 2 Oct 2026
Trial and pricing: Sunrise offers a free trial by arrangement; its trial page does not state a duration or a product price.sunrisesoftware.com · 2 Oct 2026
Support: Sunrise says customers receive technical support from its UK-based service desk and can access a customer self-service portal; it also offers training and an account manager.sunrisesoftware.com · 2 Oct 2026
Intended users: Sunrise describes HRCM as suited to HR or Shared Services teams handling employee cases, queries, requests and documentation.sunrisesoftware.com · 2 Oct 2026
Purpose: Sunrise HRCM centralises employee cases, queries, requests and documentation for HR teams.sunrisesoftware.com · 3 Oct 2026
Case tracking: The system records, assigns, tracks and resolves HR cases in one location with an audit trail.sunrisesoftware.com · 3 Oct 2026
Self-service: Employees can submit cases, track and update existing cases, and search a knowledge base through a self-service portal available on mobile devices.sunrisesoftware.com · 3 Oct 2026
Chatbot: The Microsoft Teams chatbot integrates with ChatGPT and the customer’s SharePoint so employees can submit cases and find answers.sunrisesoftware.com · 3 Oct 2026
Knowledge hub: HR teams can publish internal processes, policies and other resources for employees to search.sunrisesoftware.com · 3 Oct 2026
SLAs: The system calculates response and resolution targets using impact, urgency and priority, accounts for operational hours and holidays, and supports manually pausing the clock.sunrisesoftware.com · 3 Oct 2026
Reporting: HRCM provides performance reporting and statistics that can be viewed by time period, group or individual support agent.sunrisesoftware.com · 3 Oct 2026
Integrations: The maker lists a Microsoft Teams chatbot integrated with ChatGPT and SharePoint, and says external applications can connect via REST API.sunrisesoftware.com · 3 Oct 2026
Access controls: The HR service desk page says access to data can be limited to people with the rights to see it.sunrisesoftware.com · 3 Oct 2026
Hosting: Sunrise says its SaaS platform is built on Microsoft Azure.sunrisesoftware.com · 3 Oct 2026
Security certification: Sunrise says it has been assessed and certified against the Cyber Essentials Scheme Test Specification for IT infrastructure including servers, workstations, firewalls, routers and end-user devices.sunrisesoftware.com · 3 Oct 2026
Support: Sunrise lists customer technical support by phone, email and a customer self-service portal.sunrisesoftware.com · 3 Oct 2026
Trial: Sunrise invites prospective customers to arrange a free trial, but the page does not specify its duration.sunrisesoftware.com · 3 Oct 2026
Company: Sunrise says it is a UK company independently owned since 1994 and acquired by Volaris in April 2022.sunrisesoftware.com · 3 Oct 2026