Xurrent ITSM

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Xurrent ITSM is ranked #24 of 60 in IT knowledge base software on Inferse. It runs on API, Web. There is no free plan.

Compared on IT knowledge base software

Free plan: Noxurrent.com
Internal employee portal: Yesxurrent.com
Runbook support: Yesxurrent.com
AI-powered search: Yesxurrent.com
Slack access: Yesxurrent.com
Microsoft Teams access: Yesxurrent.com
Single sign-on: Yesxurrent.com

Facts

Purpose: Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery.xurrent.com · 2 Oct 2026
Request management: AI classifies, prioritizes, and routes incoming requests based on intent and context.xurrent.com · 2 Oct 2026
ITIL processes: The platform provides incident, problem, request, change, and release management with automated workflows.xurrent.com · 2 Oct 2026
Self service: A self-service portal and continuously learning knowledge base help users resolve common issues themselves.xurrent.com · 2 Oct 2026
Reporting: Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality.xurrent.com · 2 Oct 2026
Integrations: The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira.xurrent.com · 2 Oct 2026
Integration methods: Xurrent documents iPaaS connectors, templated connections, API tokens, webhooks, and an MCP server for connecting external tools and services.xurrent.com · 2 Oct 2026
Security certifications: Xurrent states that it has ISO 27001 and ISO 27018 certifications, and that customers can request its latest SOC 2 Type 2 report.xurrent.com · 2 Oct 2026
Data residency: Xurrent says customer data is stored in the region selected by the customer and is not stored or transferred elsewhere.xurrent.com · 2 Oct 2026
Support: Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support.xurrent.com · 2 Oct 2026
Trial and free plan: Xurrent says it does not offer freemium ITSM, but organizations can request a guided proof of concept or sandbox before purchasing.xurrent.com · 2 Oct 2026
Pricing: Xurrent does not publish specific license prices and directs organizations to contact it for pricing details.xurrent.com · 2 Oct 2026
Intended customers: The corporate tiers describe Starter for smaller organizations, Corporate for SMBs up to 5,000 employees, and Enterprise for organizations with 5,000 or more employees.xurrent.com · 2 Oct 2026