Best IT Knowledge Base Software in 2026
Updated
In short: GLPI is ranked #1 of 60 as of 3 October 2026, ahead of Hornbill IT Asset Management and Scribe. The best-ranked option with a free plan is Scribe. The lowest first paid tier on this page is Giva ChangeManager at $6.33/mo.
IT knowledge base software helps teams keep technical guidance, procedures, and runbooks accessible. Compare AI-powered search and runbook support, then consider whether an internal employee portal or access through Microsoft Teams or Slack fits how your staff find answers. Single sign-on, free-plan availability, and paid starting prices add practical distinctions. CompassDocs, Hudu, and USU Knowledge Management open the ranking, with IT Portal and GLPI also among the first entries. Use the listed access and search criteria to compare options with the way your team shares operational knowledge.
60 IT knowledge base software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Internal employee portal | |
|---|---|---|---|---|---|---|---|---|
| 1 | GLPI | 7.3 | RecognisedAPIDocumented | €19/mo | Yes | — | — | View |
| 2 |  Hornbill IT Asset Management | 7.3 | RecognisedAPIDocumented | — | Yes | — | — | View |
| 3 | Scribe | 7.3 | RecognisedAPIDocumented | $1,713/mo | Yes | 13 /user/mo | — | View |
| 4 | CompassDocs | 7.2 | RecognisedAPIDocumented | $8/mo | Yes | — | — | View |
| 5 | Faveo Helpdesk | 7.2 | RecognisedAPIDocumented | $7.20/mo | Yes | — | — | View |
| 6 |  ITFlow | 7.2 | RecognisedAPIDocumented | Free | Yes | — | — | View |
| 7 | iTop | 7.2 | RecognisedAPIDocumented | Free | Yes | — | — | View |
| 8 | Zoho Desk | 7.2 | RecognisedAPIDocumented | ₹420/mo | Yes | — | — | View |
| 9 | FreeITSM | 7.1 | RecognisedAPIDocumented | Free | Yes | — | — | View |
| 10 | DemandFlow ITSM | 6.9 | RecognisedAPIDocumented | — | — | — | — | View |
| 11 | osTicket | 6.9 | RecognisedAPIDocumented | — | Yes | — | — | View |
| 12 | Helpy | 6.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 13 | Hudu | 6.8 | RecognisedAPIDocumented | — | No | 27 /user/mo | — | View |
| 14 | IT Glue | 6.8 | RecognisedAPIDocumented | $29/mo | No | — | Yes | View |
| 15 | IT Portal | 6.8 | RecognisedAPIDocumented | $14/mo | No | 9 /user/mo | Yes | View |
| 16 |  Jitbit Helpdesk | 6.8 | RecognisedAPIDocumented | $24/mo | No | — | — | View |
| 17 |  ServiceNow Workflow Data Fabric | 6.8 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 18 | USU Knowledge Management | 6.8 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 19 | Freshservice | 6.7 | RecognisedAPIDocumented | $19/mo | No | — | — | View |
| 20 | Giva ChangeManager | 6.7 | RecognisedAPIDocumented | $6.33/mo | No | 76 /user/mo | Yes | View |
| 21 | InvGate Service Desk | 6.7 | RecognisedAPIDocumented | $41.67/mo | No | — | — | View |
| 22 |  Liongard | 6.7 | RecognisedAPIDocumented | — | No | — | — | View |
| 23 | SolarWinds Service Desk | 6.7 | RecognisedAPIDocumented | $39/mo | No | — | — | View |
| 24 | Xurrent ITSM | 6.7 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 25 | Alloy Navigator | 6.6 | RecognisedAPIDocumented | $19/mo | No | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT knowledge base software is ranked first on Inferse?
GLPI is ranked #1 of 60 with a score of 7.3. Hornbill IT Asset Management is second and Scribe third.
How many of these have a free plan?
6 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Giva ChangeManager has the lowest first paid tier we found: $6.33/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.