Best Customer Feedback Software in 2026
Updated
In short: Sleekplan is ranked #1 of 56 as of 3 October 2026, ahead of Userback and Featurebase. The best-ranked option with a free plan is Userback. The lowest first paid tier on this page is Sleekplan at $13/mo.
Customer feedback platforms help teams collect input, track requests, and connect what customers say with product work. Sleekplan leads the ranking, followed by Userback and Featurebase, with Beamer and Qualaroo among the next entries. Compare feature requests, feedback portals, in-app feedback, and NPS surveys to assess the channels available for gathering input. Feedback response limits and sentiment analysis offer additional points to weigh, while product roadmaps can help you consider how requests relate to planned work. Free plans and paid-from pricing round out the comparison. Look at these criteria in light of how your team wants to hear from customers and organize the feedback it receives.
56 customer feedback software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | NPS surveys | |
|---|---|---|---|---|---|---|---|---|
| 1 | Sleekplan | 9.0 | RecognisedAPIDocumented | $13/mo | Yes | 13 /mo | Yes | View |
| 2 |  Userback | 8.9 | RecognisedAPIDocumented | $29/mo | Yes | 29 /mo | Yes | View |
| 3 | Featurebase | 8.8 | RecognisedAPIDocumented | $29/mo | Yes | — | Yes | View |
| 4 | Beamer | 8.7 | RecognisedAPIDocumented | $99/mo | Yes | 49 /mo | Yes | View |
| 5 |  Qualaroo | 8.4 | RecognisedAPIDocumented | $39.99/mo | Yes | 39.99 /mo | Yes | View |
| 6 |  SatisMeter | 7.6 | RecognisedAPIDocumented | $199/mo | Yes | 199 /mo | Yes | View |
| 7 | CustomerSure | 7.2 | RecognisedAPIDocumented | £1,999/mo | No | — | — | View |
| 8 | AskNicely | 7.1 | RecognisedAPIDocumented | — | No | — | — | View |
| 9 | Productboard | 7.0 | RecognisedAPIDocumented | $19/mo | Yes | 19 /mo | — | View |
| 10 | Mopinion | 7.0 | RecognisedAPIDocumented | €279/mo | No | — | — | View |
| 11 | Canny | 6.9 | RecognisedAPIDocumented | — | Yes | 79 /mo | — | View |
| 12 | ProductLift | 6.5 | RecognisedAPIDocumented | $29/mo | No | 19 /mo | — | View |
| 13 | UserVoice | 6.4 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 14 |  Gainsight Customer Communities | 6.4 | RecognisedAPIDocumented | — | No | — | — | View |
| 15 | Fdback | 6.4 | RecognisedAPIDocumented | — | Yes | 15 /mo | — | View |
| 16 | Frill | 6.3 | RecognisedAPIDocumented | — | No | 25 /mo | Yes | View |
| 17 | Chattermill | 6.3 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 18 | UserJot | 6.3 | RecognisedAPIDocumented | — | Yes | 29 /mo | — | View |
| 19 |  Doorbell.io | 6.3 | RecognisedAPIDocumented | — | Yes | 29 /mo | Yes | View |
| 20 | Enterpret | 6.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 21 | Upvoty | 6.1 | RecognisedAPIDocumented | — | No | 15 /mo | — | View |
| 22 | Aha! Ideas | 6.1 | RecognisedAPIDocumented | — | No | — | — | View |
| 23 |  Medallia | 6.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 24 | Feedier | 6.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 25 |  Wootric | 5.8 | RecognisedAPIDocumented | — | No | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer feedback software is ranked first on Inferse?
Sleekplan is ranked #1 of 56 with a score of 9.0. Userback is second and Featurebase third.
How many of these have a free plan?
7 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Sleekplan has the lowest first paid tier we found: $13/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.