Hively

About

Hively is ranked #19 of 59 in customer feedback software on Inferse. It runs on Android, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at $1.08/mo.

Compared on customer feedback software

Free plan

Yesteamhively.com

Paid from

$13/moteamhively.com

Facts

Purpose

Hively collects real-time customer and employee feedback through rating smileys in email signatures and direct feedback requests.teamhively.com · 4 Oct 2026

One-click ratings

Customers can rate a team member with one click and optionally leave comments or additional details.teamhively.com · 4 Oct 2026

Scoring

Team members earn points from customer ratings that contribute to happiness scores for each member and the overall team.teamhively.com · 4 Oct 2026

Alerts and reporting

Hively provides rating alerts, email summaries, a team leaderboard, reporting, and customer happiness trends.teamhively.com · 4 Oct 2026

Recognition

The product lets teams acknowledge top performers with its Buzz feature.teamhively.com · 4 Oct 2026

Compatibility

Hively rating snippets work with email clients and CRM or ticket systems that accept HTML, and the FAQ names Outlook, Gmail, Zendesk, Salesforce, and Help Scout as examples.teamhively.com · 4 Oct 2026

Mobile

The FAQ says customers can submit ratings on mobile devices, and Hively offers QR codes that can be scanned by smartphones.teamhively.com · 4 Oct 2026

Who it serves

Hively describes its audience as teams whose members interact with customers, including support, account management, training, and sales teams.teamhively.com · 4 Oct 2026

Security

The privacy policy says the site uses firewalls, intrusion detection, encrypted data transmission, and operating procedures to protect personal data and accounts.teamhively.com · 4 Oct 2026

Data handling

The FAQ states that when an account is canceled, its data is completely removed from Hively’s servers.teamhively.com · 4 Oct 2026

Support

Hively provides a support and knowledge base with categories including billing, integrations, ratings, reporting, and account information.support.teamhively.com · 4 Oct 2026

Rating limit

The FAQ states that only the first click on a smiley is recorded; a later resubmission on the rating page overrides the earlier rating.teamhively.com · 4 Oct 2026

Where it ranks on Inferse

• Best Customer Feedback Software in 2026#19 of 59

Sources

• teamhively.com· checked 4 Oct 2026
• teamhively.com/feature-tour· checked 4 Oct 2026
• teamhively.com/how-it-works· checked 4 Oct 2026
• teamhively.com/faq· checked 4 Oct 2026
• teamhively.com/privacy-policy· checked 4 Oct 2026
• support.teamhively.com· checked 4 Oct 2026
• teamhively.com/plans-pricing· checked 4 Oct 2026