Best Customer Service CRM Software in 2026
Updated
In short: Salesforce Service Cloud is ranked #1 of 20 as of 3 October 2026, ahead of Dixa and Kustomer. The best-ranked option with a free plan is 1CRM. The lowest first paid tier on this page is 1CRM at $1.08/mo.
20 customer service crm software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Case management | |
|---|---|---|---|---|---|---|---|---|
| 1 |  Salesforce Service Cloud | 8.1 | RecognisedAPIDocumented | $25/mo | — | — | — | View |
| 2 | Dixa | 7.9 | RecognisedAPIDocumented | €89/mo | No | — | — | View |
| 3 | Kustomer | 7.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 4 | eGain Customer Engagement Hub | 7.8 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 5 | Gladly | 7.7 | RecognisedAPIDocumented | — | — | — | — | View |
| 6 | TeamSupport | 7.6 | RecognisedAPIDocumented | $45/mo | No | — | — | View |
| 7 |  ServiceNow Customer Service Management AI Agents | 7.6 | RecognisedAPIDocumented | — | — | — | — | View |
| 8 |  Kapture CX | 7.5 | RecognisedAPIDocumented | — | No | — | — | View |
| 9 |  Sugar Serve | 7.0 | RecognisedAPIDocumented | — | No | — | — | View |
| 10 |  Intercom | 6.9 | RecognisedAPIDocumented | $19/mo | No | 29 /user/mo | — | View |
| 11 | Pega Customer Service | 6.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 12 |  Oracle Siebel CRM | 6.7 | RecognisedAPIDocumented | $68.75/mo | No | — | — | View |
| 13 | 1CRM | 6.3 | RecognisedAPIDocumented | $1.08/mo | Yes | 13 /user/mo | — | View |
| 14 | Vtiger CRM | 6.2 | RecognisedAPIDocumented | $12/mo | Yes | 12 /user/mo | — | View |
| 15 | Sprinklr Service | 5.3 | RecognisedAPIDocumented | — | — | — | — | View |
| 16 |  Microsoft Dynamics 365 Sales | 5.2 | RecognisedAPIDocumented | $65/mo | — | — | — | View |
| 17 |  Jio CRM | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 18 |  LeadSquared | 5.0 | RecognisedAPIDocumented | — | — | — | — | View |
| 19 | Zendesk Guide | 4.9 | RecognisedAPIDocumented | $55/mo | No | — | — | View |
| 20 |  SAP Commerce Cloud | 4.8 | RecognisedAPIDocumented | — | — | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer service crm software is ranked first on Inferse?
Salesforce Service Cloud is ranked #1 of 20 with a score of 8.1. Dixa is second and Kustomer third.
How many of these have a free plan?
2 of the 20 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, 1CRM has the lowest first paid tier we found: $1.08/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.