Best Customer Service Gamification Software in 2026
Updated
In short: Freshdesk is ranked #1 of 26 as of 5 October 2026, ahead of BoardQ and LiveAgent. The best-ranked option with a free plan is BoardQ. The lowest first paid tier on this page is Plecto at $2/mo.
Support teams looking to bring goals and recognition into daily work can compare these customer service gamification tools by their mechanics, challenge schedules and leaderboard options. Check whether leaderboards cover individuals or teams, and whether the rewards catalog suits the way you want to recognize progress. Supported helpdesks and single sign-on help you assess operational fit; free-plan availability and paid-from pricing add cost context. Freshdesk, BoardQ and LiveAgent are among the entries to consider. Use the listed criteria to weigh how each option could fit your team’s support setup and approach to motivation.
26 customer service gamification software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Customer Service Gamification Software, one module each. A lit port is something its maker publishes; 12 of the 25 on this page have a public API.
- 01 Freshdesk API yesOSS not on recordFREE yesDOCS 7.3$19/mo
- 02 BoardQ API yesOSS not on recordFREE yesDOCS 7.2$8.99/mo
- 03 LiveAgent API yesOSS not on recordFREE not on recordDOCS 7.0$15/mo
- 04 AmplifAI Quality Assurance API yesOSS not on recordFREE not on recordDOCS 6.8
- 05 Five9 Interaction Analytics API yesOSS not on recordFREE not on recordDOCS 6.8$119/mo
- 06 Gamifier API yesOSS not on recordFREE not on recordDOCS 6.7$3/mo
- 07 RingCentral RingCX API yesOSS not on recordFREE not on recordDOCS 6.7$65/mo
- 08 Trakdesk API yesOSS not on recordFREE not on recordDOCS 6.7$9.99/mo
- 09 Vonage SMS API API yesOSS not on recordFREE not on recordDOCS 6.7
- 10 Hoopla API yesOSS not on recordFREE not on recordDOCS 6.6
- 11 Scorebuddy Conversation Analytics API yesOSS not on recordFREE not on recordDOCS 6.6
- 12 Centrical API yesOSS not on recordFREE not on recordDOCS 6.5
- 13 MaestroQA API not on recordOSS not on recordFREE yesDOCS 5.8$185/mo
- 14 Talkdesk CX Cloud API not on recordOSS not on recordFREE not on recordDOCS 5.3$85/mo
- 15 Talkdesk Quality Management API not on recordOSS not on recordFREE not on recordDOCS 5.3$165/mo
- 16 Genesys Workforce Engagement Management API not on recordOSS not on recordFREE not on recordDOCS 5.2£2.33/mo
- 17 TouchPoint One A-GAME Flex API not on recordOSS not on recordFREE not on recordDOCS 5.2$29.23/mo
- 18 ZIZO API not on recordOSS not on recordFREE not on recordDOCS 5.2
- 19 EvaluAgent API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 20 Geckoboard API not on recordOSS not on recordFREE not on recordDOCS 5.1$79/mo
- 21 OneContact Gamification API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 22 Plecto API not on recordOSS not on recordFREE not on recordDOCS 5.1$2/mo
- 23 Unity Contact Center API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 24 Vonage Contact Center API not on recordOSS not on recordFREE not on recordDOCS 5.1
- 25 Aspect League API not on recordOSS not on recordFREE not on recordDOCS 5.0
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Team leaderboards | Rewards catalog |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshdesk | 7.3 | Free plan | $19/mo | No | — | — | — |
| 2 | BoardQ | 7.2 | Free plan | $8.99/mo | Yes | — | — | — |
| 3 | LiveAgent | 7.0 | No | $15/mo | Yes | 15 /user/mo | — | — |
| 4 | AmplifAI Quality Assurance | 6.8 | No | — | — | — | — | — |
| 5 | Five9 Interaction Analytics | 6.8 | No | $119/mo | — | — | — | Yes |
| 6 | Gamifier | 6.7 | No | $3/mo | No | 3 /user/mo | — | — |
| 7 | RingCentral RingCX | 6.7 | No | $65/mo | — | 65 /user/mo | — | — |
| 8 | Trakdesk | 6.7 | No | $9.99/mo | Yes | 9.99 /user/mo | — | — |
| 9 | Vonage SMS API | 6.7 | No | — | No | — | — | — |
| 10 | Hoopla | 6.6 | No | — | No | — | — | — |
| 11 | Scorebuddy Conversation Analytics | 6.6 | No | — | No | — | — | — |
| 12 | Centrical | 6.5 | No | — | No | — | — | — |
| 13 | MaestroQA | 5.8 | Free plan | $185/mo | — | — | — | — |
| 14 | Talkdesk CX Cloud | 5.3 | No | $85/mo | No | 165 /user/mo | Yes | — |
| 15 | Talkdesk Quality Management | 5.3 | No | $165/mo | No | 165 /user/mo | Yes | — |
| 16 | Genesys Workforce Engagement Management | 5.2 | No | £2.33/mo | No | 155 /user/mo | — | — |
| 17 | TouchPoint One A-GAME Flex | 5.2 | No | $29.23/mo | No | 29.23 /user/mo | Yes | — |
| 18 | ZIZO | 5.2 | No | — | No | — | Yes | Yes |
| 19 | EvaluAgent | 5.1 | No | — | — | — | — | — |
| 20 | Geckoboard | 5.1 | No | $79/mo | No | — | — | — |
| 21 | OneContact Gamification | 5.1 | No | — | — | — | Yes | Yes |
| 22 | Plecto | 5.1 | No | $2/mo | No | 24 /user/mo | — | — |
| 23 | Unity Contact Center | 5.1 | No | — | — | — | No | No |
| 24 | Vonage Contact Center | 5.1 | No | — | No | — | — | — |
| 25 | Aspect League | 5.0 | No | — | — | — | — | Yes |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer service gamification software is ranked first on Inferse?
Freshdesk is ranked #1 of 26 with a score of 7.3. BoardQ is second and LiveAgent third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Plecto has the lowest first paid tier we found: $2/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it.