Scorebuddy Conversation Analytics

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Scorebuddy Conversation Analytics is ranked #7 of 34 in call center speech analytics software on Inferse. It runs on API, Web. There is no free plan. A free trial is offered.

Compared on call center speech analytics software

Free plan: Noscorebuddycx.com
Coaching workflows: Yesscorebuddycx.com
AI-assisted scoring: Yesscorebuddycx.com
Calibration tools: Yesscorebuddycx.com
Compliance reviews: Yesscorebuddycx.com
QA channels: omnichannelscorebuddycx.com

Facts

Purpose: Scorebuddy Conversation Analytics analyzes customer interactions to show why customers make contact, how they feel, and what teams across the business should know.scorebuddycx.com · 30 Sept 2026
Coverage: The product describes AI analysis of 100% of customer interactions across channels.scorebuddycx.com · 30 Sept 2026
Topics: Users can create custom topics with keyword logic and apply them to historical conversations.scorebuddycx.com · 30 Sept 2026
Contact drivers: The product tracks contact-driver volumes and trends so teams can investigate the interactions behind changes.scorebuddycx.com · 30 Sept 2026
Sentiment: Sentiment analysis tracks sentiment evolution, customer effort scores, and NPS across interactions.scorebuddycx.com · 30 Sept 2026
Audience: Scorebuddy says the product is for contact-center CX and operations leaders and wider teams such as product managers, marketers, and senior leaders.scorebuddycx.com · 30 Sept 2026
Integrations: The integrations page lists Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa, Live Chat, and an Open API.scorebuddycx.com · 30 Sept 2026
Plan availability: Conversation Analytics is listed as an Elite plan feature; Elite also lists AI voice transcription, Salesforce integration, Open API integration, SSO, and selectable EU, US, or UK data regions.scorebuddycx.com · 30 Sept 2026
Trial: The pricing FAQ states that a 14-day free trial is available; the trial page describes it as guided by Scorebuddy staff.scorebuddycx.com · 30 Sept 2026
Security: Scorebuddy states that it is ISO 27001:2022 certified and SOC 2 Type 2 compliant.scorebuddycx.com · 30 Sept 2026
AI data: Scorebuddy says customer scores and interaction data are not shared with other customers or external large language models and are not used to train or improve LLMs or third-party products.scorebuddycx.com · 30 Sept 2026
Support: All packages include onboarding and customer support, with support levels varying by package; more comprehensive packages include a dedicated Customer Success Manager, workshops, and priority support.scorebuddycx.com · 30 Sept 2026
Price terms: Pricing is based on the number of users and selected package, and Scorebuddy offers flexible annual contracts.scorebuddycx.com · 30 Sept 2026