Best Customer Success Analytics Software in 2026
Updated
In short: Bruin for Customer Success is ranked #1 of 19 as of 3 October 2026, ahead of GainTrace and Hook. The best-ranked option with a free plan is GainTrace. The lowest first paid tier on this page is GainTrace at $6.83/mo.
19 customer success analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Renewal risk analytics | |
|---|---|---|---|---|---|---|---|---|
| 1 | Bruin for Customer Success | 8.8 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 2 | GainTrace | 8.7 | RecognisedAPIDocumented | $6.83/mo | Yes | — | — | View |
| 3 | Hook | 8.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 4 | Vitally | 7.8 | RecognisedAPIDocumented | — | No | — | — | View |
| 5 | Successifier | 7.7 | RecognisedAPIDocumented | $79/mo | No | — | — | View |
| 6 | Dimension Labs | 7.7 | RecognisedAPIDocumented | $999/mo | Yes | — | Yes | View |
| 7 |  SmartKarrot | 6.6 | RecognisedAPIDocumented | $1,250/mo | No | — | — | View |
| 8 | AccountLens | 6.4 | RecognisedAPIDocumented | $99/mo | Yes | — | Yes | View |
| 9 | CSI Pro | 6.1 | RecognisedAPIDocumented | Free | Yes | — | Yes | View |
| 10 | Planhat | 6.0 | RecognisedAPIDocumented | — | — | — | — | View |
| 11 | CSHUBB | 5.9 | RecognisedAPIDocumented | ₹26,999/mo | No | — | Yes | View |
| 12 | Custify | 5.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 13 |  Skalin | 5.5 | RecognisedAPIDocumented | €58.25/mo | No | — | — | View |
| 14 | ClientSuccess | 5.4 | RecognisedAPIDocumented | — | No | — | — | View |
| 15 | CSSignal | 5.4 | RecognisedAPIDocumented | — | No | — | — | View |
| 16 |  fiit | 5.4 | RecognisedAPIDocumented | $399/mo | No | — | Yes | View |
| 17 | Chief | 5.1 | RecognisedAPIDocumented | $150/mo | No | — | — | View |
| 18 |  Muntri | 4.6 | RecognisedAPIDocumented | — | No | — | — | View |
| 19 |  ZapScale | 4.3 | RecognisedAPIDocumented | — | — | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer success analytics software is ranked first on Inferse?
Bruin for Customer Success is ranked #1 of 19 with a score of 8.8. GainTrace is second and Hook third.
How many of these have a free plan?
5 of the 19 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, GainTrace has the lowest first paid tier we found: $6.83/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.