GainTrace

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

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About

GainTrace is ranked #2 of 26 in customer health score software on Inferse. It runs on API, Web. There is a free plan. Paid plans start at $6.83/mo.

Compared on customer health score software

Free plan: Yesgaintrace.com
Paid from: $82/mogaintrace.com
Product usage data: Yesgaintrace.com
Support data: Yesgaintrace.com
Outcome data: Yesgaintrace.com
Custom scoring models: Yesgaintrace.com
Automated score updates: Yesgaintrace.com
Health score segments: Yesgaintrace.com
Risk alerts: Yesgaintrace.com

Facts

Product: GainTrace is customer success software that combines stack signals into customer health scores to surface churn risk in time to act.gaintrace.com · 28 Sept 2026
Health scoring: Health scores use weighted usage, adoption, engagement, sentiment, revenue, support and CSM pulse dimensions, with inputs refreshed every six hours.gaintrace.com · 28 Sept 2026
Risk explanations: The product shows the signals, weights and dates behind an account’s score, and withholds a churn percentage until data and confidence thresholds are met.gaintrace.com · 28 Sept 2026
Playbooks: Nineteen built-in workflows cover scenarios including health drops, renewal timelines, champion departures, payment failures and onboarding stages.gaintrace.com · 28 Sept 2026
Integrations: The pricing page lists standard connectors including Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK.gaintrace.com · 28 Sept 2026
Security and data location: GainTrace says customer data is stored at rest in AWS data centres in Ireland, and its pricing page says EU data residency is available on every plan.gaintrace.com · 28 Sept 2026
AI data use: GainTrace says customer data is not used to train models that benefit other customers, and generative AI providers are bound by terms against training on submitted data.gaintrace.com · 28 Sept 2026
Plan limits: The pricing page lists 25 tracked companies, three live connections, 5,000 monthly events and three months of history for Free; paid plan limits vary by company band.gaintrace.com · 28 Sept 2026
Support: The About page lists support by email and says replies are answered within one business day.gaintrace.com · 28 Sept 2026
Intended users: The About page describes GainTrace as customer success software for B2B SaaS companies and says its customers are B2B SaaS teams worldwide.gaintrace.com · 28 Sept 2026
Desktop availability: The homepage says GainTrace is built for desktop and offers a 30-minute walkthrough.gaintrace.com · 28 Sept 2026