CSI Pro

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

CSI Pro is ranked #10 of 21 in customer success analytics software on Inferse. It runs on Web. There is a free plan. A free trial is offered.

Compared on customer success analytics software

Free plan: Yescustomersuccessintelligence.com
Renewal risk analytics: Yescustomersuccessintelligence.com
Data source depth: multi-sourcecustomersuccessintelligence.com

Facts

Purpose: CSI Pro provides customer success teams with renewal probability scores, AI-generated QBRs, and retention playbooks in a browser-based tool.customersuccessintelligence.com · 2 Oct 2026
Scoring: It calculates a 0–100% renewal probability score from usage trends, support volume, and sentiment, and says the score works offline without AI.customersuccessintelligence.com · 2 Oct 2026
QBRs and escalations: It generates structured QBR drafts and one-page escalation briefs, with AI-enhanced outputs available in Pro.customersuccessintelligence.com · 2 Oct 2026
Account research: Account Intelligence synthesizes company news, financial signals, and customer success community data; it offers three free research uses and Wikipedia fallback without an API key.customersuccessintelligence.com · 2 Oct 2026
Document Vault: The Pro Document Vault accepts PDF, CSV, and TXT files and uses their contents to inform QBR, triage, and advisor outputs.customersuccessintelligence.com · 2 Oct 2026
AI providers: The site lists OpenRouter, Anthropic, Google Gemini, Ollama, OpenAI, and generic OpenAI-compatible endpoints as supported AI providers.customersuccessintelligence.com · 2 Oct 2026
AI workflow: The free Zero-Config AI Bridge copies a pre-filled prompt for use with ChatGPT, Claude, or Gemini without requiring an API key in CSI Pro.customersuccessintelligence.com · 2 Oct 2026
Offline and format: CSI Pro is a single HTML file that runs in a browser; its core scoring, QBR, triage, and advisor features work offline.customersuccessintelligence.com · 2 Oct 2026
Browser support: The specifications list Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+.customersuccessintelligence.com · 2 Oct 2026
Security: The maker says account data stays locally in the browser and API keys are encrypted with AES-256-GCM using PBKDF2 with 100,000 iterations.customersuccessintelligence.com · 2 Oct 2026
Privacy: The privacy policy says the maker does not use analytics, cookies, third-party tracking scripts, crash reporting, or server-side data collection.customersuccessintelligence.com · 2 Oct 2026
License limit: A Pro license permits use on up to two devices simultaneously, and the terms describe it as a perpetual license for internal business use.customersuccessintelligence.com · 2 Oct 2026
Research quotas: The site lists Pro research quotas of 5 Perplexity searches per day and 2,000 Brave searches per month.customersuccessintelligence.com · 2 Oct 2026
Support: The privacy policy and terms list [email protected] for questions.customersuccessintelligence.com · 2 Oct 2026