Best IT Problem Management Software in 2026

Updated 4 October 2026

41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.

41ranked

0free plans on this page

$95/molowest paid tier

4 Oct 2026last checked

#	Platform	Score	Why	From	Free plan	Paid from	Root-cause analysis
26	ZServiceDesk	5.1	RecognisedAPIDocumented	—	—	—	Yes	View
27	EasyVista Service Manager	5.0	RecognisedAPIDocumented	—	—	—	—	View
28	Infraon ITSM	5.0	RecognisedAPIDocumented	—	No	19 /user/mo	Yes	View
29	Octopus ITSM	5.0	RecognisedAPIDocumented	$95/mo	No	—	Yes	View
30	OpsYnt ITSM	5.0	RecognisedAPIDocumented	—	No	—	Yes	View
31	ServiceNow ITSM	5.0	RecognisedAPIDocumented	—	No	—	—	View
32	Alemba Service Manager	4.9	RecognisedAPIDocumented	—	—	—	—	View
33	Matrix42 Enterprise Service Management	4.8	RecognisedAPIDocumented	—	No	—	—	View
34	Mint Service Desk	4.8	RecognisedAPIDocumented	—	No	—	—	View
35	OTRS	4.8	RecognisedAPIDocumented	—	No	—	—	View
36	SymphonyAI IT Service Management	4.8	RecognisedAPIDocumented	—	—	—	—	View
37	TOPdesk	4.8	RecognisedAPIDocumented	—	No	—	—	View
38	USU IT Service Management	4.8	RecognisedAPIDocumented	—	—	—	—	View
39	Gfacility	4.7	RecognisedAPIDocumented	—	No	—	—	View
40	HaloITSM	4.7	RecognisedAPIDocumented	—	No	—	—	View
41	ServiceCore	4.7	RecognisedAPIDocumented	—	No	—	—	View

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