Customer Service·Standings
SMS Customer Service Software
SMS customer service tools help teams handle customer conversations by text. Compare the signal score out of 10, platform support, and whether a tool has a public API, open-source code, or a free tier.
The board shows those marks alongside tool details. Check pricing and trial terms too, since paid plans and ways to try a product differ.
- 11 platforms
- 6 with a public API on this page
- 1 with a free tier
- Checked 24 Oct 2026
- 1 F
Frontfront.comA shared inbox for customer messages, with web and mobile apps and plans from $25 per user monthly.
- 2 G
Gorgiasgorgias.comA shared inbox for customer service, with a free plan and web and mobile apps.
- 3 K
Kustomerkustomer.comA customer service platform with a shared inbox, help center, and ticket automation.
- 4 TRText Requesttextrequest.com
A business texting tool for two-way SMS and MMS, reminders, and mass messages, from $59.99 monthly.
- 5 H
Heymarketheymarket.comA shared inbox for business texts and email, with automated replies and plans from $49 per user monthly.
- 6 S
Salesmsgsalesmessage.comA business texting and calling platform with shared inboxes, scheduled messages, and plans from $25 per user monthly.
- 7 SSimpleTextingsimpletexting.com
SimpleTexting is an SMS/MMS platform for businesses to run mass text campaigns, automated messages, and two-way conversations.
- 8 PA
Podium Aestheticsaesthetics.podium.comPodium markets an AI operating system for aesthetic practices combining EMR, patient communications and marketing.
- 9 GC
GoTo Connectgoto.comA business phone service with an auto attendant, custom call handling, and apps for web and mobile devices.
- 10 TTextlinetextline.com
A team inbox for SMS, web chat, and social messages, with automated assignment and replies.
- 11 K
Kixiekixie.comA sales calling and messaging service that automatically records activity in a CRM.
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How to choose
Which platforms does it need to run on?
Choose a tool that supports the platforms your team uses. The board lists web, iOS, Android, API, browser extension, and macOS availability.
If your workflow depends on an API or browser extension, check for that platform mark before comparing other details.
What should I compare about pricing?
Compare the listed starting price, billing unit, and whether pricing is available on request. For example, Salesmsg lists a starting price per user per month, while GoTo Connect asks customers to request pricing.
A free trial is different from a free plan. Check the terms for the product you are considering.
Can I try SMS customer service software before paying?
Check whether the product offers a free trial or free plan, and note how long the trial lasts when that detail is listed. Heymarket lists a 14-day trial, while Kixie lists a 7-day trial.
A free plan and a free trial are separate options; the board marks free plans separately.
Does it have an API or open-source code?
Check the API and open-source marks if your team needs to connect the tool to other software or inspect and change its code. An API is a way for software to exchange information.
The board includes those marks, but a mark does not describe the specific integrations or licence terms. Confirm those details with the maker.
Questions
What is SMS customer service software?
It is software for handling customer service conversations by text message.
Which platforms should I check for SMS customer service software?
The board lists web, iOS, Android, API, browser extension, and macOS support. Compare those marks with the platforms your team uses.
Is a free trial the same as a free plan?
No. A trial provides temporary access, while a free plan is a plan without a charge. Check the terms for each product.
How much does SMS customer service software cost?
Prices vary. Listed examples include Salesmsg from $25 per user per month and SimpleTexting from $29 per month; some makers provide pricing on request.
What does the signal score mean?
It is a score out of 10 based on published signals: usage, a public API, documentation depth, open-source code, and a free tier.
Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure