Abacus QMS vs MaestroQA

Abacus QMS

5.2 #15 in Call Center Quality Management Software

About Abacus QMS

MaestroQA

5.8 #10 in Contact Center Analytics Software

About MaestroQA
Abacus QMSMaestroQA
Free planNoYes
Free trialNoNo
Paid from—$185/mo
Open sourceNoNo
Platforms—extension, Web
Coaching workflowsYesYes
AI-assisted scoringYesYes
Calibration toolsYesYes
Compliance reviewsYesYes
QA channelsomnichannelomnichannel

Both are listed in Best Call Center Quality Management Software. On Inferse, MaestroQA scores higher on our published basis.