Avaya Aura Private Cloud vs intelli-CTi
| Avaya Aura Private Cloud | intelli-CTi | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $7/mo | |
| Platforms | Android, api, iOS, macOS, Web, Windows | Web, Windows |
| Free plan | No | |
| Paid from | 48 /user/mo | |
| Included users | 20 users | |
| Business numbers | multiple | |
| Auto attendant | Yes | |
| Call routing | custom | |
| Voicemail transcription | Yes | |
| Desktop and mobile apps | Yes | |
| Inbound calling | Yes | |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Business calling | Yes | |
| Team messaging | Yes | |
| Video meetings | Yes | |
| Call recording | Yes | |
| Screen pop | Yes | |
| Click-to-dial | Yes | |
| In-call controls | Yes | |
| Browser extension | Yes | |
| Deployment | hybrid | |
| CRM integrations | Microsoft Dynamics 365; Infor CRM SLX (Saleslogix) | |
| Supported phone systems | Avaya Aura Communication Manager; Avaya IP Office; Broadsoft BroadWorks; Cisco Unified Call Manager; Mitel MiVoice Business; NEC SL2100; NEC SV9100; Nextiva; Panasonic KX-NS; Vonage |
Listed together in Best Computer Telephony Integration Software