Civica Complaints Management vs Propel Complaint Handling
| Civica Complaints Management | Propel Complaint Handling | |
|---|---|---|
| Free plan | No | |
| Paid from | $845.83/mo | |
| Platforms | Android, api, iOS, Web | Android, api, iOS, Web |
| Intake channels | omnichannel | |
| Workflow automation | Yes | Yes |
| Escalation rules | Yes | Yes |
| Investigation tools | Yes | Yes |
| SLA tracking | Yes | |
| Reporting depth | advanced | advanced |
| Budget control | Yes | |
| Encumbrance tracking | Yes | |
| Purchasing workflows | Yes | |
| Deployment | cloud | |
| Master data domains | customers, patients, providers, members, citizens, locations | |
| Deduplication | Yes | |
| Data syndication | Yes | |
| Signature capture | Yes | |
| Photo evidence | Yes | |
| GPS evidence | Yes | |
| Delivery status | real-time | |
| Free plan | No |
Listed together in Best Complaint Management Software