Console vs FreeITSM
| Console | FreeITSM | |
|---|---|---|
| Free plan | Yes | |
| Free trial | Yes | No |
| Paid from | Free | |
| Platforms | Web | api, Linux, self-hosted, Web, Windows |
| AI ticket triage | Yes | |
| AI knowledge answers | Yes | |
| Employee service portal | No | |
| Workflow approvals | Yes | |
| SLA management | Yes | |
| IT asset management | Yes | |
| Request channels | Slack, Microsoft Teams, Google Chat, email | |
| Free plan | Yes | |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Change audit trail | Yes |
Listed together in Best AI IT Service Desk Software