Decagon vs Gladly
| Decagon | Gladly | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | api |
| Supported channels | chat, voice, email, SMS, WhatsApp | — |
| Workflow actions | Yes | — |
| Human handoff | Yes | — |
| Voice support | Yes | — |
| Multilingual support | Yes | — |
| API access | Yes | Yes |
Both are listed in Best AI Customer Service Agents, Best Customer Self-Service Software, Best AI Customer Service Software. On Inferse, Gladly scores higher on our published basis.