Decagon vs Pega Customer Service
| Decagon | Pega Customer Service | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | api |
| Supported channels | chat, voice, email, SMS, WhatsApp | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS |
| Workflow actions | Yes | Yes |
| Human handoff | Yes | Yes |
| Voice support | Yes | Yes |
| Multilingual support | Yes | Yes |
| API access | Yes | Yes |
Both are listed in Best AI Customer Service Agents, Best Customer Self-Service Software. On Inferse, Pega Customer Service scores higher on our published basis.