DoneDone vs FreeScout

DoneDone

4.7 #101 in Help desk software

About DoneDone

FreeScout

8.3 #12 in Help desk software

About FreeScout
DoneDoneFreeScout
Free planNoYes
Free trialNoNo
Paid from$45/moFree
Open sourceNoNo
PlatformsWeb, iOS, Androidapi
Free planNoYes
Shared inbox—Yes
SLA management—Yes
Help center—Yes
Ticket automation—Yes
Customer portal—Yes
API access—Yes

Both are listed in Best Help Desk Software. On Inferse, FreeScout scores higher on our published basis.