eGain Conversation Hub vs Text.com
| eGain Conversation Hub | Text.com | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | — | $19/mo |
| Open source | No | No |
| Platforms | api, Web | Android, api, iOS, macOS, Web, Windows |
| Free plan | No | No |
| Supported social channels | Facebook, Instagram, X, YouTube | Facebook Messenger, SMS, WhatsApp, website chat, email, social media |
| Private social replies | Yes | — |
| Comment moderation | Yes | Yes |
| SLA management | Yes | Yes |
| Workflow automation | Yes | Yes |
| Customer profiles | Yes | Yes |
| Paid from | — | 19 /user/mo |
Both are listed in Best Social Media Customer Service Software. On Inferse, eGain Conversation Hub scores higher on our published basis.