FrontLine Atlas vs SureWFM
| FrontLine Atlas | SureWFM | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $15/mo | $599/mo |
| Open source | No | No |
| Platforms | api, Web | Web |
| Free plan | No | No |
| Paid from | 15 /user/mo | — |
| Demand forecasting | Yes | Yes |
| Skills-based scheduling | Yes | — |
| Intraday management | Yes | Yes |
| Supported channels | voice, chat, email, social | voice, email, chat, back-office |
| Agent capacity | 250 agents | 100 agents |
| API access | Yes | Yes |
| Omnichannel forecasting | — | Yes |
Both are listed in Best Contact Center Workforce Management Software. On Inferse, FrontLine Atlas scores higher on our published basis.