Impres CRM vs Pega Customer Service
| Impres CRM | Pega Customer Service | |
|---|---|---|
| Platforms | Web | api |
| Referral management | No | |
| Patient relationships | No | |
| Provider relationships | Yes | |
| HIPAA support | No | |
| Workflow automation | No | |
| Supported channels | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes |
Listed together in Best Healthcare CRM Software