Overview

SentinelOps is an Australian-hosted investigation case-management and operational-intelligence platform for enterprise, government and regulated-industry teams. It is strongest for organisations that need structured investigations, controlled evidence handling and OSINT in one managed service. Buyers requiring ISO 27001 certification or an assessed Essential Eight maturity level should look elsewhere.

Key features

Structured intake, triage, assignment, configurable workflows and lifecycle tracking give teams a consistent path from opening a case to closing it. Case linking and taxonomy-based categorisation help coordinate related investigations and make work easier to classify. This is a fit for organisational investigation programmes, not a substitute for a lightweight personal task tracker.

Evidence controls combine secure storage, cryptographic fingerprinting, integrity verification and chain-of-custody records. The append-only, tamper-evident audit log is cryptographically chained and records read access, which gives teams a useful accountability trail for sensitive case material. Case records, evidence, attachments and logs are encrypted at rest and in transit.

OSINT covers public-source entity research, social media, corporate registries, media monitoring and sanctions screening. AI-assisted pattern and anomaly detection, natural-language search, OSINT analysis and report drafting can reduce investigative legwork, but outputs require investigator review and approval. That review requirement is appropriate for consequential work, while limiting the value of automation for teams expecting unattended analysis.

The RESTful API, webhooks, SAML 2.0, OpenID Connect and SCIM provisioning support integration with existing identity and operational systems. Supported systems include Azure AD, Okta, Splunk, Microsoft Sentinel, QRadar, Elastic, SAP SuccessFactors, Workday, Oracle HCM, SharePoint Online and Google Drive. The breadth is useful for security and HR teams already invested in those tools, though deployment remains a managed service rather than a self-hosted option.

Multi-factor authentication is enforced for every user; enterprise customers can use standards-based single sign-on. Modern desktop, tablet and mobile browsers are supported. SentinelOps is designed around Australian Government ISM expectations and supports obligations and frameworks including AUSTRAC, Positive Duty, the SOCI Act, WHS and whistleblower requirements. It is not currently ISO 27001 certified and has not been assessed against a specific Essential Eight maturity level, a material gap for buyers whose procurement rules require either credential.

Pricing

SentinelOps is paid, with custom pricing on request. There are no published plan tiers, seat counts, quotas or trial terms to compare, so organisations should request a quote against their expected users, case volume and integration needs before budgeting. The company offers a 30-minute investigator-led demo and says it responds to enquiries within one business day.

Platforms

SentinelOps is available through a web interface and API. It works in modern browsers on desktop, tablet and mobile devices, and is delivered as a managed service hosted exclusively in Australian data centres, without offshore replication or cross-border transfer. Organisations with specific hosting mandates can discuss arrangements with the team.

Who it's for

Australian enterprise, government and regulated-industry organisations are the intended buyers, particularly security, HR, financial-crime, insurance and investigative-consultancy teams. The combination of case workflows, evidence controls, auditability and OSINT suits groups handling sensitive investigations. Buyers that must demonstrate ISO 27001 certification or a defined Essential Eight maturity assessment should shortlist a different provider.

Pros and cons

Pros: Australian-only hosting provides a clear residency position for organisations that need customer data to remain in-country.
Pros: Chain-of-custody controls, integrity checks and read-access audit records support accountable evidence handling.
Pros: API, identity standards and integrations with security and HR systems help it fit an established enterprise stack.
Cons: The absence of ISO 27001 certification and an Essential Eight maturity assessment may disqualify it from regulated procurement requirements.
Cons: Custom pricing means buyers must request a quote rather than compare defined public tiers.
Cons: AI outputs need investigator review and approval, so the platform does not remove human responsibility for conclusions.

Alternatives

Workplace Investigation Software is the broader category directory for teams comparing products across the space.

Choose Pulpstream Employee Relations if Android, iOS or Windows support matters alongside web and API access; its custom quote is billed as a flat fee per employee or per user.

Civica Complaints Management is another paid, enquiry-priced option, with Android and iOS support in addition to web and API.

Consider Sodales Employee Relations if an annual subscription plus a one-time setup fee, with pricing based on employee count, is a better fit for procurement.

BoardEffect is another paid option with pricing available by request.

Ethicontrol offers a Starter plan at 99.00 USD per month and supports self-hosted deployment, making it worth considering when those terms matter more than Australian-only managed hosting.

HR Acuity starts at 7500.00 USD per year for five users, providing a published starting price for teams comfortable with its web and API platform.

OnePointe is an alternative with MacOS and Windows support as well as web and API access.

SpeakUp Report offers tailored pricing based on organisation size and channels.

Verdict

SentinelOps is a strong shortlist choice for Australian investigation teams that need auditable evidence handling, OSINT and integration with existing security or HR systems under local data residency. Its clearest reasons to choose it are the evidence controls and Australian-hosted managed service; its clearest reasons to look elsewhere are missing ISO 27001 certification and Essential Eight assessment, plus custom pricing that requires a sales conversation.

	InfraNet HR	SentinelOps
Free plan	No	No
Free trial	No	No
Paid from	—	—
Open source	No	No
Platforms	Web	api, Web
Case management	Yes	Yes
Evidence management	Yes	Yes
Interview management	Yes	Yes
Findings & remediation	Yes	Yes
Audit log	Yes	Yes
HRIS integrations	—	Yes

InfraNet HR vs SentinelOps

InfraNet HR

SentinelOps