Kindly vs PolyAI
| Kindly | PolyAI | |
|---|---|---|
| Platforms | Android, iOS, Web | api, Web |
| Free plan | No | No |
| AI resolution model | hybrid | |
| Ticketing workflows | Yes | |
| Routing automation | Yes | |
| Agent assistance | No | |
| Channels supported | web chat, voice, in-app, WhatsApp, Messenger | voice, webchat, SMS, WhatsApp |
| Knowledge base | Yes | |
| Helpdesk integrations | Zendesk | |
| Supported channels | voice, webchat, SMS, WhatsApp | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes |
Listed together in Best AI Customer Service Software