Overview

Pabau brings clinical records, scheduling, payment collection, staffing and patient engagement into a browser-based system, with an iOS app for mobile access. The appeal is operational range: practices can manage care and administration without relying on a collection of disconnected tools. That consolidation also makes fit important; a small practice that needs only booking may pay for capabilities it does not use.

Patients can book and reschedule through a portal, submit digital forms and consent, and pay deposits or invoices. Reminders, recurring appointments, telehealth and online payments cover common patient-access needs. A waitlist can automatically fill cancelled slots, giving practices a way to recapture appointment capacity.

Key features

Clinical records and AI

Structured notes, prescriptions, lab requests and results, and securely shared patient records support a broad clinical workflow. Pabau’s AI tools can turn consultations into structured notes, check prescriptions against patient records for safety, and draft clinical letters from those records. These functions target documentation and review work; practices should still account for the clinical oversight those processes require.

Operations and patient engagement

Staff rotas, commissions, timesheets, inventory and reporting address internal practice management. Memberships, packages, loyalty and referral programs, plus email and SMS campaigns, add tools for ongoing patient engagement. This range is useful to clinics that want operational and retention workflows together, but can be more than a single-provider practice needs.

Integrations and security

Pabau says it connects with more than 30 tools, including Stripe, Xero, Google Calendar, Outlook, Zoom, HubSpot, Salesforce, Slack and Reserve with Google. Its open API supports reading and writing appointments, patient records, invoices and clinical forms; Zapier and Make workflows provide additional automation options. That gives teams several routes to connect the platform to an existing stack, though the relevant workflows should be checked before committing.

Pabau states that data at rest is encrypted with LUKS and AES-256, while data in transit uses TLS 1.2 or higher; backups run daily and are retained for six months. Application data is hosted on DigitalOcean, with primary production in London and another region in Singapore for APAC customers; patient files are stored on AWS in London. A HIPAA compliance support toggle and security tools are available, but Pabau says the software alone does not make a business HIPAA compliant.

New customers receive managed onboarding and data migration. Pabau also describes free live support around the clock, help articles and on-demand training videos. That onboarding and support can ease a complex rollout, while practices should still plan for staff adoption and workflow configuration.

Pricing

Pabau is paid software, with pricing from $62/user/mo. There is no free plan or free trial. The starting figure is a useful benchmark, but it does not establish what a particular team will pay: plan pricing depends on location and number of users, and requires contacting Pabau for custom pricing.

Plan	Team size	Patient allowance	Best fit
Solo	1 user	Unlimited patients	A single-provider practice
Team	2–3 users	Unlimited patients	A small team
Medium	4–5 users	Unlimited patients	A growing practice
Group	6–15 users	Unlimited patients	A larger team
Enterprise	16+ users	Unlimited patients	A multi-location organization

All five plans list unlimited patients, so their stated distinction is team size; Enterprise also supports multiple locations. There is one included provider, making the per-user cost and the way additional users are priced especially important to confirm. Smaller teams get a plan sized to their headcount, but do not get a free or trial tier to assess the product before purchase.

Platforms

Pabau is available on the web and iOS, and offers an API. Pabau GO requires iOS 17 or later, a constraint for practices whose staff use older Apple devices. The API’s read-and-write coverage for appointments, patient records, invoices and clinical forms is relevant to teams integrating it with existing systems.

Who it's for

Pabau is a strong candidate for healthcare and aesthetics practices that need clinical records alongside booking, payments, staffing and patient-engagement tools. Its API, automation options and multi-location Enterprise plan also suit teams coordinating several systems or sites. A practice that wants only scheduling, or one unwilling to obtain a location- and team-specific quote, should compare narrower or more transparent options.

Pros and cons

Pro: Clinical documentation, patient booking, payments and practice operations share one platform, reducing the need to assemble those functions from separate products.
Pro: The API supports both reading and writing key records, while Zapier, Make and 30+ integrations create multiple ways to connect workflows.
Pro: Unlimited patients across the listed plans avoids a patient-count ceiling as a practice grows.
Con: Plan prices depend on location and user count, and require a quote, making cost comparison less direct.
Con: There is no free plan or trial, so a practice cannot use a no-cost tier to evaluate fit.
Con: Pabau GO requires iOS 17 or later, which may rule out older devices.
Con: The HIPAA support toggle does not make a business compliant by itself; practices remain responsible for their compliance obligations.

Alternatives

For a no-cost starting point, Calyx offers a free plan for two practitioners and up to 100 patients, with a 1% transaction fee on card payments; choose it if those caps and fees suit a smaller practice better than Pabau’s quote-based plans. Zdrovia is another freemium option, with a Small Practice plan at 49.00 USD per month billed monthly for up to three practitioners; consider it when a stated monthly price matters.

AestheticsPro has a Pro-Plus plan at 160.00 USD per month for two users, with additional users at $85/mo and some features carrying an extra fee; it may suit a team that prefers that published plan structure. BoomerangFX separates practice management and AI lead generation into subscriptions with pricing available through a demo request, so it is worth comparing if that split matches your needs. Moxie uses performance-based pricing with no fixed monthly fees, making it an alternative for medspa practices seeking that pricing model.

PatientNow is a paid option with Android, iOS, web, Windows and API access; Nextech is paid and supports iOS, macOS, web and Windows; Symplast is paid and supports Android, iOS, macOS, web and Windows. Compare those platforms when their supported platforms better match your team’s environment.

Practices comparing categories can also browse Med Spa Software, Medical Spa Scheduling Software, Salon Membership Software and Medical Appointment Scheduling Software.

Verdict

Choose Pabau if your practice wants clinical records, patient access and business operations in one system, with an API and automation routes to connect it to the rest of your stack. Its strongest case is breadth across care and administration, including unlimited patients on every listed plan. Look elsewhere if you need a free evaluation, straightforward published plan prices or a focused scheduling tool rather than a broad practice-management platform.

	Luma Health	Pabau
Free trial		No
Platforms	Web	api, iOS, Web
Patient reminders	Yes	Yes
Digital intake forms	Yes	Yes
Online payments	Yes	Yes
Waitlist management	Yes	Yes
Free plan		No
Paid from		62 /user/mo
Telehealth		Yes
Recurring appointments		Yes
Included providers		1 providers

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