Matrix42 IT Service Management vs Znuny
Matrix42 IT Service Management
5.0 #48 in IT SLA Management Software
About Matrix42 IT Service Management| Matrix42 IT Service Management | Znuny | |
|---|---|---|
| Free plan | Yes | |
| Paid from | $374.92/mo | |
| Platforms | Web | api, Linux, self-hosted, Web |
| Free plan | No | Yes |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | |
| API access | Yes | Yes |
| Shared inbox | Yes | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes |
Listed together in Best IT SLA Management Software