osTicket vs OTOBO
| osTicket | OTOBO | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | api | Web, Linux |
| Free plan | Yes | Yes |
| SLA management | Yes | Yes |
| Knowledge base | — | Yes |
| Employee portal | — | Yes |
| Asset management | — | Yes |
| Single sign-on | — | Yes |
| Approval workflows | — | Yes |
Both are listed in Best IT Help Desk Software. On Inferse, osTicket scores higher on our published basis.