OTOBO vs Request Tracker
| OTOBO | Request Tracker | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web, Linux | api |
| Free plan | Yes | Yes |
| SLA management | Yes | Yes |
| Knowledge base | Yes | — |
| Employee portal | Yes | — |
| Asset management | Yes | — |
| Single sign-on | Yes | — |
| Approval workflows | Yes | — |
Both are listed in Best IT Help Desk Software. On Inferse, Request Tracker scores higher on our published basis.