RingCentral RingCX vs SureWFM
| RingCentral RingCX | SureWFM | |
|---|---|---|
| Free plan | No | No |
| Paid from | $65/mo | $599/mo |
| Platforms | api, macOS, Web, Windows | Web |
| Free plan | No | No |
| Paid from | 65 /user/mo | |
| Demand forecasting | Yes | Yes |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | Yes |
| Omnichannel forecasting | Yes | Yes |
| Supported channels | voice, email, chat, SMS, social media | voice, email, chat, back-office |
| API access | Yes | Yes |
| Real-time guidance | Yes | |
| Suggested replies | Yes | |
| Knowledge retrieval | Yes | |
| Inbound calling | Yes | |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | |
| Recording retention | 30 days | |
| Agent capacity | 100 agents | |
| Volume forecasting | Yes |
Listed together in Best Contact Center Workforce Management Software