ServiceNow ITSM vs Zammad
| ServiceNow ITSM | Zammad | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | — | €7/mo |
| Open source | No | No |
| Platforms | Android, iOS, Web | api, Linux, self-hosted, Web |
| Free plan | No | Yes |
| SLA management | — | Yes |
| Knowledge base | — | Yes |
| Employee portal | — | Yes |
| Single sign-on | — | Yes |
Both are listed in Best IT Help Desk Software, Best AI IT Service Desk Software. On Inferse, Zammad scores higher on our published basis.