Overview

Smarfle serves 56 business types across field service, professional services, and appointment-based work. Bringing job administration, invoices, and growth tools together can reduce the need to coordinate separate systems. That breadth is most useful when customer follow-up and job delivery belong in the same workflow; businesses that depend on a conventional sales pipeline should look elsewhere, because Smarfle does not offer one.

Security measures include encrypted connections, separate business data, and granular permissions across five role types. Support runs through email or in-app chat with the Orlando team; most requests receive a same-day response, and the founder handles after-hours support.

Key features

Jobs, clients, and payments

Users can create work orders, assign technicians, track progress, attach field photos, and schedule recurring jobs. Client records, invoices, and Stripe payments sit alongside these tasks, while CSV import and export help with customer and accounting data. The CSV route is a useful migration fallback, but it does not replace a live accounting connection.

AI receptionist and lead generation

The AI receptionist can answer calls using business context, book appointments, text confirmations, and transfer callers to live support. It can run around the clock or after hours, which can help businesses handle calls outside staffed periods. Voice AI is usage-based, and existing phone numbers cannot be ported; Smarfle recommends forwarding an existing number instead.

Directory Leads charges a flat price per accepted lead. Businesses can inspect the job and ZIP code and pass without charge before accepting, giving them a chance to screen relevance before paying.

Marketing, access, and integrations

Higher plans add tools such as Google Business Profile tracking and posts, Search Console integration, AI-assisted email and SMS drafts, workflow automation, and an AI-content website builder. Integrations include Stripe, Twilio, Resend, Google, Claude, and DataForSEO, with API access and webhooks on Starter and above. The browser-based app can be added to a phone home screen and supports offline entry that syncs after reconnection, across iPhone, Android, and desktop.

Pricing

Every plan is month-to-month and includes a seven-day free trial with no card required; cancellation is available anytime without penalties. Prices do not include metered usage: SMS is $0.03 per message, email is $0.01 per email, Voice AI is $0.25 per minute, and Stripe Connect payments carry a 0.5% platform fee. Teams should include those charges in their budget, especially if they expect frequent customer messaging or calls.

Plan	Price	Included capacity and features
Solo	$19/mo	1 user, up to 100 clients, 1 GB storage; booking link and calendar, client management, work orders with photos, invoices and Stripe payments, mobile PWA, and CSV import/export.
Starter	$99/mo	Up to 5 users and 200 clients, 1 GB storage; usage-based Voice AI receptionist, GMB rank tracking, Search Console integration, API access and webhooks, and branded client portal.
Professional	$199/mo	Up to 10 users and 500 clients, 3 branch locations, 5 GB storage; AI email and SMS drafts, AI work order summaries, GBP Posts and Dashboard, workflow automation, and website builder with AI content.
Business	$349/mo	Up to 30 users and 1,000 clients, 10 branch locations, 20 GB storage; priority support and higher AI credit limits.

Solo is a clear fit for a one-person operation that can stay within 100 clients and needs core scheduling, jobs, and invoicing. Starter raises the monthly price substantially but is the first tier for teams of up to five, Voice AI, and API access. Professional is for growing multi-branch teams that need automation and richer marketing tools; Business adds room for larger teams, more clients and locations, storage, and priority support. The published client and user caps make the lower tiers less suitable once a business outgrows their limits.

Platforms

Smarfle supports web, Android, iOS, and API access. Its phone experience is a browser-based app that can be pinned to a home screen, with offline entry syncing when connectivity returns. That provides mobile field access without a separate native-app claim.

Who it's for

Smarfle is a stronger fit for local service operators who coordinate technicians or appointments, invoice customers, and want marketing or lead tools close to daily operations. Solo works for an owner-operator; the higher tiers accommodate more seats, clients, and branches. It is a weaker choice for businesses that require a sales pipeline, number porting, or a live QuickBooks connection. The lack of number porting means forwarding is required, while accounting data must be exported to CSV.

Pros and cons

Pros: Work orders, recurring jobs, field photos, invoices, and Stripe payments share one platform, keeping core service administration together.
Pros: Directory Leads lets businesses review job and ZIP-code details and decline a lead for free before accepting it.
Pros: API access and webhooks start at Starter, and the platform offers integrations including Stripe, Google, and Claude.
Cons: Messaging, Voice AI, and Stripe Connect add per-use charges beyond the subscription.
Cons: The service does not port existing phone numbers or provide a live QuickBooks connection, so teams relying on either must use workarounds.
Cons: There is no sales pipeline, limiting its fit for teams whose central workflow is prospect-stage tracking.

Alternatives

For business-type comparisons, see Fitness CRM Software, Window Cleaning Software, Restoration Management Software, Construction CRM Software, Garage Door Software, and Pest Control Software.

GymSales is another paid option on Android, iOS, web, and API; its subscription terms are set by agreement, with optional SMS charged per credit sent. Cratio CRM offers a Pro plan at 799.00 INR per year, with a five-user minimum and 18% GST extra, and also has an Enterprise plan with custom pricing. WinChilla is a paid option without a free plan or trial. Boost CRM has a Pro annual plan at 89.00 EUR per year with a one-year commitment and 1 068 € billed at once, plus prospect pipeline, follow-up automations, and sales funnels. KriyaX CRM has a one-month free trial and a Starter plan at 499.00 INR per month, billed per gym. TatvaCRM has a free tier for three users, 1,000 records, one pipeline, and 100 MB storage, and a Starter plan at 12.00 USD per month billed annually. UrbanGym has a free tier for one gym location, up to 50 members, two staff accounts, and 100 SMS per month. BuddyPT Fitness CRM has an always-free Starter tier for 10 clients and paid plans beginning with Growth at 35.00 USD per month for 25 clients.

Verdict

Choose Smarfle if a local service business wants jobs, customers, invoices, and growth tools under one roof, with a low-cost starting point and mobile field access. Look elsewhere if a sales pipeline, number porting, or live QuickBooks connection is essential, and budget carefully for usage charges as calls and messages scale.

	Smarfle	SmartTouch NexGen CRM
Free plan	No	No
Free trial	Yes	No
Paid from	$19/mo	$700/mo
Open source	No	No
Platforms	Android, api, iOS, Web	Android, iOS, Web
Free plan	No	No
Lead capture	Yes	Yes
Mobile app	—	Yes
Email sync	—	Yes

Smarfle vs SmartTouch NexGen CRM

Smarfle

SmartTouch NexGen CRM