BOTfriends AI Voicebot

About

BOTfriends AI Voicebot is ranked #23 of 257 in chatbot builders on Inferse, made by BOTfriends AI Voicebot (Würzburg and Munich, Germany). It runs on API, Self-hosted. There is no free plan. A free trial is offered. Paid plans start at €500/mo.

Compared on chatbot builders

Free plan

Nobotfriends.de

Human handoff

Yesbotfriends.de

Facts

Purpose

The customer service voicebot answers calls around the clock and automatically handles recurring requests such as order status, address changes and password resets.botfriends.de · 2 Oct 2026

Natural language

It understands freely phrased requests and can retrieve customer data, check permissions and perform multi-step service processes during a call.botfriends.de · 2 Oct 2026

Languages and voices

The voicebot supports over 100 languages and offers more than 500 natural-sounding voices.botfriends.de · 2 Oct 2026

Telephony

It integrates with telephony systems including SIP, PSTN and existing PBX systems through open interfaces.botfriends.de · 2 Oct 2026

Business integrations

The page names Salesforce, HubSpot, Microsoft Dynamics, SAP, NetSuite, Zendesk, Freshdesk and Salesforce Service Cloud among supported systems.botfriends.de · 2 Oct 2026

Multi-agent workflows

Specialized agents handle tasks such as triage, authentication, processes and knowledge, coordinated across multi-step calls.botfriends.de · 2 Oct 2026

Analytics

The platform can analyze conversations anonymously to report common customer concerns, customer satisfaction and process weaknesses.botfriends.de · 2 Oct 2026

Data protection

BOTfriends states that data is encrypted and stored exclusively on German or European servers, and that the platform meets GDPR and EU AI Act requirements.botfriends.de · 2 Oct 2026

Hosting limit

BOTfriends X is offered as a cloud-only platform; the page says a webhook for connecting customer systems can be hosted on premise.botfriends.de · 2 Oct 2026

Support and setup

BOTfriends says its Solutions Team helps implement the voicebot and that initial functional voicebots are typically running within a few weeks.botfriends.de · 2 Oct 2026

Intended customers

BOTfriends describes the trial as intended for companies handling at least 2,500 monthly inquiries and wanting to automate service across multiple channels.botfriends.de · 2 Oct 2026

Company

BOTfriends GmbH is based in Würzburg and Munich, Germany.botfriends.de · 2 Oct 2026

Company

Headquarters

Würzburg and Munich, Germanybotfriends.de · 28 Sept 2026

Where it ranks on Inferse

• Best Chatbot Builders in 2026#23 of 257
• Best Customer Service Voicebots in 2026#2 of 30

Sources

• botfriends.de/en/product/ai-voicebot/loesungen/kunden· checked 2 Oct 2026
• botfriends.de/en/preise-features/· checked 2 Oct 2026
• botfriends.de/en/kostenfrei-testen/· checked 2 Oct 2026
• botfriends.de/en/ueber-uns/· checked 2 Oct 2026