Casework

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Casework is ranked #1 of 27 in public sector CRM software on Inferse. It runs on API, Web. There is a free plan. Paid plans start at £19/mo.

Compared on public sector CRM software

Free plan: Yescasework.cloud
Case management: Yescasework.cloud
Constituent records: Yescasework.cloud
Outreach channels: multichannelcasework.cloud
Deployment options: cloudcasework.cloud
Audit trails: Yescasework.cloud

Facts

Purpose: Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf.casework.cloud · 3 Oct 2026
Case tracking: The platform lets councillors log, categorise, assign, and track cases through resolution, with automated reminders and activity histories.casework.cloud · 3 Oct 2026
Resident transparency: Residents can submit issues through council pages and follow case progress, while public casework pages anonymise cases and do not show personal details.casework.cloud · 3 Oct 2026
Reporting: The product offers monthly impact reports with resolution statistics and category breakdowns, plus analytics dashboards on paid plans.casework.cloud · 3 Oct 2026
Communications: The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above.casework.cloud · 3 Oct 2026
Integrations: Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on.casework.cloud · 3 Oct 2026
Security: The maker says data is encrypted in transit and at rest, with access controlled by role and tenant.casework.cloud · 3 Oct 2026
Privacy and compliance: The maker says Casework is built with UK GDPR requirements in mind and residents may request access to or deletion of their data.casework.cloud · 3 Oct 2026
Free plan limit: The Free plan has no time limit and includes one councillor seat; its email notifications are limited to 50 per month.casework.cloud · 3 Oct 2026
Target users: The product is designed for councillors, caseworkers, and councils, including parish, district, and county councils.casework.cloud · 3 Oct 2026
Support: Council plans include priority support and an SLA, and the site provides a contact form for technical support and other enquiries.casework.cloud · 3 Oct 2026
Maker: The contact page says enquiries are handled by the platform team at Rolosoft Limited.casework.cloud · 3 Oct 2026