Best Public Sector CRM Software in 2026
Updated
In short: Casework is ranked #1 of 27 as of 4 October 2026, ahead of GovXRM and OpenGov Accounts Payable. The lowest first paid tier on this page is eCasework at £8.33/mo.
Public sector CRM tools help organize constituent and stakeholder relationships alongside the cases and requests government teams handle. Compare constituent records, stakeholder tracking and case management to understand how each option structures that work. Audit trails, outreach channels and deployment options add useful dimensions, while free-plan availability and paid starting prices help frame cost. The ranking opens with Casework and GovXRM, followed by OpenGov Accounts Payable and Ready311; efficy Public Sector CRM is also near the top. Think about whether your team needs stronger records, case coordination, communication options or oversight, then weigh those needs against the listed criteria.
27 public sector CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Case management | |
|---|---|---|---|---|---|---|---|---|
| 1 |  Casework | 7.3 | RecognisedAPIDocumented | £19/mo | Yes | — | Yes | View |
| 2 | GovXRM | 7.0 | RecognisedAPIDocumented | $50,000/mo | — | — | Yes | View |
| 3 |  OpenGov Accounts Payable | 6.9 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 4 |  Ready311 | 6.9 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 5 |  efficy Public Sector CRM | 6.8 | RecognisedAPIDocumented | €69/mo | No | — | Yes | View |
| 6 |  ASAI Engage for Government | 5.5 | RecognisedAPIDocumented | — | Yes | — | — | View |
| 7 | CaseMate | 5.4 | RecognisedAPIDocumented | £11.25/mo | No | — | Yes | View |
| 8 |  Nagrik Political Suite | 5.4 | RecognisedAPIDocumented | ₹10,000/mo | No | — | Yes | View |
| 9 | Agentforce Public Sector (formerly Public Sector Solutions) | 5.3 | RecognisedAPIDocumented | $275/mo | No | 275 /user/mo | Yes | View |
| 10 | CivicTrack | 5.3 | RecognisedAPIDocumented | $39/mo | No | 39 /user/mo | Yes | View |
| 11 |  eCasework | 5.3 | RecognisedAPIDocumented | £8.33/mo | No | — | Yes | View |
| 12 |  Salesboom | 5.3 | RecognisedAPIDocumented | $16.67/mo | No | — | — | View |
| 13 |  Forms & Workflow (OpenForms) | 5.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 14 | Salesforce Public Sector Solutions | 5.2 | RecognisedAPIDocumented | $275/mo | No | 275 /user/mo | Yes | View |
| 15 | ServiceNow Public Sector Digital Services | 5.2 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 16 |  IEG4 Customer Relationship Management | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 17 |  Open Point | 5.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 18 | OpenGov Constituent Relationship Management | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 19 | Pega Government Platform | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 20 |  Revere CRM | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 21 | SeeClickFix 311 CRM | 5.1 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 22 | Caseworker.gov | 5.0 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 23 | ContactWise CRM Constituent Edition | 5.0 | RecognisedAPIDocumented | — | No | — | — | View |
| 24 |  gov360 | 5.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 25 |  GovFlow | 5.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which public sector CRM software is ranked first on Inferse?
Casework is ranked #1 of 27 with a score of 7.3. GovXRM is second and OpenGov Accounts Payable third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, eCasework has the lowest first paid tier we found: £8.33/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.