CustomerSure

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About

CustomerSure is ranked #10 of 59 in customer feedback software on Inferse. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at £1,999/mo.

Compared on customer feedback software

Free plan: Nocustomersure.com

Facts

Purpose: CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action.customersure.com · 2 Oct 2026
Feedback collection: It supports branded surveys for NPS, CSAT, CES and custom metrics, with email and SMS delivery.customersure.com · 2 Oct 2026
Analysis: Its analytics track performance metrics and identify satisfaction drivers, themes and topics.customersure.com · 2 Oct 2026
AI: AI features analyze feedback text, detect sentiment and risks, classify themes, and generate summaries and recommendations.customersure.com · 2 Oct 2026
Action workflows: Teams can use real-time alerts and action management to assign, track and monitor responses through resolution.customersure.com · 2 Oct 2026
Integrations: The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations.customersure.com · 2 Oct 2026
API: CustomerSure provides a REST API for integrating feedback data and automating feedback requests.customersure.com · 2 Oct 2026
Reporting: The platform offers exportable regulator-ready reports and automatically logged audit trails.customersure.com · 2 Oct 2026
Security: CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption.customersure.com · 2 Oct 2026
Compliance: The product page says it is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards.customersure.com · 2 Oct 2026
Support: Every licence includes ongoing support, best-practice guidance and expert help.customersure.com · 2 Oct 2026
Pilot: CustomerSure says it offers a risk-free pilot that usually lasts around one month and focuses on one area of a business.customersure.com · 2 Oct 2026
Pricing limits: SMS is billed separately based on volume, and prices exclude VAT where applicable.customersure.com · 2 Oct 2026
Target users: CustomerSure describes itself as a platform for regulated, service-driven organisations, including financial services, housing, healthcare and utilities.customersure.com · 2 Oct 2026