Best Customer Experience Management Software in 2026
Updated
In short: Qualtrics is ranked #1 of 30 as of 3 October 2026, ahead of Hello Customer and Lucidya. The best-ranked option with a free plan is QuestionPro. The lowest first paid tier on this page is UXPressia at $36/mo.
When you need to understand customer experiences and decide how to respond, compare tools by the feedback channels they cover and the programs they support. The ranking includes journey mapping, closed-loop actions, and text analytics, so you can weigh how each entry handles feedback from collection through follow-up. Supported languages, free-plan availability, and paid-from pricing are also part of the comparison. Qualtrics leads the entries shown, followed by Hello Customer and Lucidya; Eloquant and CustomerSure are also near the top. Consider which channels and analysis capabilities match your customer touchpoints, then check the action workflows and plan details that suit your team.
30 customer experience management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Journey mapping | |
|---|---|---|---|---|---|---|---|---|
| 1 | Qualtrics | 8.3 | RecognisedAPIDocumented | $420/mo | Yes | 420 /mo | — | View |
| 2 | Hello Customer | 8.0 | RecognisedAPIDocumented | — | No | — | — | View |
| 3 | Lucidya | 7.9 | RecognisedAPIDocumented | $125/mo | No | — | Yes | View |
| 4 | Eloquant | 7.9 | RecognisedAPIDocumented | €55/mo | No | — | Yes | View |
| 5 | CustomerSure | 7.8 | RecognisedAPIDocumented | £1,999/mo | No | — | Yes | View |
| 6 |  QuestionPro | 7.4 | RecognisedAPIDocumented | $83/mo | Yes | — | — | View |
| 7 | Verint Experience Management | 6.7 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 8 |  Webex Experience Management | 6.6 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 9 | Feedier | 6.4 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 10 | sandsiv+ | 6.3 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 11 |  Medallia | 6.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 12 | Chattermill | 5.9 | RecognisedAPIDocumented | — | — | — | — | View |
| 13 |  PeopleMetrics CEM Platform | 5.9 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 14 | CrossCX | 5.9 | RecognisedAPIDocumented | — | — | — | No | View |
| 15 |  Press'nXPress | 5.8 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 16 | UXPressia | 5.7 | RecognisedAPIDocumented | $36/mo | Yes | — | — | View |
| 17 |  Happ | 5.6 | RecognisedAPIDocumented | — | — | — | — | View |
| 18 | ActionXM | 5.5 | RecognisedAPIDocumented | — | No | — | — | View |
| 19 |  omniXM | 5.5 | RecognisedAPIDocumented | — | — | — | — | View |
| 20 |  Pisano | 5.4 | RecognisedAPIDocumented | — | No | — | — | View |
| 21 |  Wootric | 5.4 | RecognisedAPIDocumented | — | No | — | — | View |
| 22 | Wonderflow | 5.3 | RecognisedAPIDocumented | — | — | — | — | View |
| 23 |  moveXM | 5.2 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 24 | Alida | 5.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 25 |  Glanceable | 5.1 | RecognisedAPIDocumented | — | No | — | Yes | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer experience management software is ranked first on Inferse?
Qualtrics is ranked #1 of 30 with a score of 8.3. Hello Customer is second and Lucidya third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, UXPressia has the lowest first paid tier we found: $36/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.