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Dell APEX AIOps Incident Management

APIyesDOCS4/5
DA6.8#4of 37
outWeb

Ranked in Backup and Disaster Recovery Software

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About

Dell APEX AIOps Incident Management is ranked #4 of 37 in backup and disaster recovery software on Inferse. It runs on API, Web.

Compared on backup and disaster recovery software

Root-cause analysis
Yesdell.com
Automated remediation
Nodell.com
Telemetry coverage
metricsdell.com
Deployment model
hybriddell.com
Workflow automation
Yesdell.com

Facts

Purpose
Dell describes the cloud-based service as a platform for detecting, prioritizing, and resolving incidents in real time for DevOps, site reliability engineering, and IT operations.dell.com · 4 Oct 2026
Event correlation
It correlates events from multiple sources, filters duplicate alerts and noise, and supports rapid identification of incident root causes.dell.com · 4 Oct 2026
Anomaly detection
Metric anomaly detection uses dynamic thresholds for each metric.dell.com · 4 Oct 2026
AI analytics
AI and machine learning analyze data patterns, predict potential issues, and offer proactive incident-resolution recommendations.dell.com · 4 Oct 2026
Integrations
Named monitoring and ticketing integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix; it can send notifications to PagerDuty, Slack, and ServiceNow.dell.com · 4 Oct 2026
Dashboards and reports
Users can create customizable dashboards, and the service provides reports on incident trends, performance metrics, and improvement areas.dell.com · 4 Oct 2026
API
Dell states that the service takes an API-first approach, with UI actions having equivalent endpoints.dell.com · 4 Oct 2026
Hosting and availability
Dell or its subcontractors host and operate the service on servers, and Dell states that it makes the service available 24 hours per day.dell.com · 4 Oct 2026
Subscription term
The service description states a one-year subscription term beginning on the activation date; evaluation services may be shorter.dell.com · 4 Oct 2026
Support
Standard, Enhanced, and Premium support subscriptions are offered; support service level and duration are stated in the customer quote.i.dell.com · 4 Oct 2026
Support response
For Severity 1 issues, the stated initial response time is 30 minutes for Standard support and 15 minutes for Enhanced or Premium support, all 24x7.i.dell.com · 4 Oct 2026
Security and compliance
Dell’s Trust Center lists a Type 2 SOC 2 report for the AIOps Incident Management Platform covering October 1, 2024 through September 30, 2025.dell.com · 4 Oct 2026
Company
Dell Technologies says Michael Dell founded the company in Austin in 1984 and that its global headquarters is in Texas.delltechnologies.gcs-web.com · 4 Oct 2026

Company

Founded
1984dell.com · 28 Sept 2026
Headquarters
Round Rock, Texas, USAdell.com · 28 Sept 2026

Best Dell APEX AIOps Incident Management alternatives

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Storware Backup & Recovery01 Free7.2OpenText Data Protector02 6.9Cohesity SiteContinuity03 6.8HYCU R-Cloud05 $1.20/mo6.8Amazon Elastic Disaster Recovery06 $0.03/mo6.7Google Cloud Backup and DR Service07 6.7

Where it ranks on Inferse

Sources