ESI Employee Assistance Group

About

ESI Employee Assistance Group is ranked #14 of 21 in employee assistance program software on Inferse. It runs on Android, iOS, Web. There is no free plan.

Compared on employee assistance program software

Free plan

Notheeap.com

Confidential counseling

Yestheeap.com

Financial and legal help

Yestheeap.com

Work-life support

Yestheeap.com

Crisis support

Yestheeap.com

Employee access channels

phone, online request form, text, voice, video messaging, telehealth, local in-person counselingtheeap.com

Facts

What it does

ESI EAP is a comprehensive employee benefit program addressing emotional and mental health, personal development, and professional development.theeap.com · 30 Sept 2026

Core benefits

The program combines counseling and work-life benefits with one-to-one coaching, thousands of training courses, wellness benefits, and self-help resources.theeap.com · 30 Sept 2026

Counseling access

Master’s- and PhD-level counselors answer employee calls directly, perform triage, provide in-the-moment counseling, and make referrals when appropriate.theeap.com · 30 Sept 2026

Counseling modalities

ESI maintains a counselor network across the United States and Canada offering in-person sessions, telehealth therapy, and messaging therapy by text, voice, and video.theeap.com · 30 Sept 2026

Training library

Members receive 24/7 on-demand access to thousands of training courses, certificates, videos, webinars, microlearning, and multipart courses, with new trainings added monthly.theeap.com · 30 Sept 2026

Self-help resources

The member website provides private access to thousands of self-help articles, assessments, videos, webinars, and information resources.theeap.com · 30 Sept 2026

Talkspace integration

Members have access to the Talkspace Go Therapy App with more than 400 self-guided and interactive courses and anonymous weekly therapist-led classes.theeap.com · 30 Sept 2026

Mobile app

The ESI mobile app gives members access to online information resources 24 hours a day, seven days a week, with links to Apple App Store and Google Play Store versions.theeap.com · 30 Sept 2026

Confidentiality

ESI says individual use is confidential and that personal information, including names, is not shared without written permission, subject to legal safety exceptions.theeap.com · 30 Sept 2026

Privacy limitation

Training is educational rather than private health information, and employers may access participation reports for trainings.theeap.com · 30 Sept 2026

Eligibility

Services are available to employees, family members residing in their homes, and dependents up to age 26.theeap.com · 30 Sept 2026

Availability and support

Services are available 24/7 by phone at 1-800-252-4555 and through a password-protected online member site; website issues can be submitted through the contact form.theeap.com · 30 Sept 2026

Not covered

Examples of exclusions include actions against an employer, court-ordered evaluations or cases, ADHD psychological evaluations, treatment programs, and fitness-for-duty evaluations.theeap.com · 30 Sept 2026

Employer reporting

Employers with 25 or more employees receive aggregate utilization reports showing overall usage and service types without individual identities.theeap.com · 30 Sept 2026

Customer base

ESI says it serves more than 3,000 employers and more than 1,500,000 members, spanning government, public safety, healthcare, education, and nonprofit sectors.theeap.com · 30 Sept 2026

Where it ranks on Inferse

• Best Employee Assistance Program Software in 2026#14 of 21

Sources

• theeap.com/faqs· checked 30 Sept 2026
• theeap.com/about-us/eap-clinical-counseling· checked 30 Sept 2026
• theeap.com/about-us/online-employee-trainings· checked 30 Sept 2026
• theeap.com/app· checked 30 Sept 2026
• theeap.com/privacy-security· checked 30 Sept 2026
• theeap.com/about-us· checked 30 Sept 2026
• theeap.com· checked 30 Sept 2026