incident.io
Ranked in IT Incident Management Software ·Free plan· paid from $15/mo
About
incident.io is a software reliability platform for incident investigation, response, and prevention, with on-call alert routing and coordination in Slack or Microsoft Teams. Its on-call tools support schedules, escalation, and alert insights. Teams can assign incident roles and automate workflows in those chat platforms, while Status Pages can update customers as an incident develops. After an incident is declared, the Investigations agent analyzes signals and provides a structured root-cause hypothesis; the pricing comparison says Investigations requires Response. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states it is SOC 2 Type I and II and GDPR compliant, and says customer data is encrypted using AES-256. It also says it runs annual third-party penetration tests and weekly vulnerability scans. A free Basic plan is available. Team costs 15.00 USD per month per user with annual billing; standalone On-call costs 20.00 USD per month per user, and Pro costs 25.00 USD per month per user. Enterprise uses custom-proposal pricing and lists a 99.99% uptime SLA.
Who it is for
incident.io suits teams that coordinate incident response in Slack or Microsoft Teams and need on-call scheduling, escalation, and status updates. Its listed integrations also fit teams using the named engineering, monitoring, and meeting tools.
What is good
- Free Basic plan is available.
- On-call includes alert routing, schedules, and escalation.
- Coordinates response in Slack and Microsoft Teams.
- Listed integrations include Jira, GitHub, Datadog, and Grafana.
- Company states SOC 2 Type I and II and GDPR compliance.
What to know first
- Investigations requires Response.
- Team costs 15.00 USD per month per user with annual billing.
- Enterprise pricing is by custom proposal.
Verdict
incident.io brings alert routing, chat-based response, and customer updates into one reliability platform. Check plan requirements for Investigations and the per-user costs before choosing a tier.
Compared on IT incident management software
- Free plan
- Yesincident.io
- Paid from
- $15/user/moincident.io
Facts
- Purpose
- incident.io describes its software reliability platform as helping teams investigate, respond to, and prevent incidents using AI that understands their organization.incident.io · 30 Sept 2026
- On-call
- Its on-call product routes alerts to responders and supports schedules, escalation, and alert insights.incident.io · 30 Sept 2026
- Investigations
- The investigations agent analyzes signals and provides a structured root-cause hypothesis after an incident is declared.incident.io · 30 Sept 2026
- Response
- Teams can coordinate incident response from Slack and Microsoft Teams, assign roles, and automate workflows.incident.io · 30 Sept 2026
- Status pages
- Status Pages can update customers as an incident progresses.incident.io · 30 Sept 2026
- Integrations
- Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack.incident.io · 30 Sept 2026
- Security compliance
- The company states it is SOC 2 Type I and II and GDPR compliant.incident.io · 30 Sept 2026
- Encryption
- The security page says customer data is encrypted using AES-256 and passwords are protected with a SHA-256 one-way hash function.incident.io · 30 Sept 2026
- Security testing
- incident.io says it conducts annual third-party penetration tests and weekly vulnerability scans.incident.io · 30 Sept 2026
- Enterprise SLA
- The Enterprise plan lists a 99.99% uptime SLA.incident.io · 30 Sept 2026
- AI feature eligibility
- The pricing comparison states that Investigations requires Response.incident.io · 30 Sept 2026
- Product availability
- The homepage lists web, Slack, Teams, mobile, and desktop interfaces, and the maker links to a Mac app and mobile app changelog.incident.io · 30 Sept 2026
Company
- Founded
- 2021incident.io · 28 Sept 2026
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Where it ranks on Inferse
Sources
- incident.io· checked 30 Sept 2026
- incident.io/pricing· checked 30 Sept 2026
- incident.io/integrations· checked 30 Sept 2026
- incident.io/security· checked 30 Sept 2026