Infronest Problem Management

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

WeightsClosed

About

Infronest Problem Management is ranked #6 of 45 in patch management software on Inferse. It runs on Android, API, iOS, Linux, macOS, Self-hosted, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at ₹29,999/mo.

Compared on patch management software

Free plan: Noinfronest.com
Root-cause analysis: Yesinfronest.com
Known-error database: Yesinfronest.com
Workaround tracking: Yesinfronest.com
Incident linking: Yesinfronest.com
Permanent-fix tracking: Yesinfronest.com

Facts

Purpose: Problem Management finds root causes behind recurring incidents and records the RCA, workaround, permanent resolution, and known errors.infronest.com · 29 Sept 2026
Problem workflow: Problems move through New, Investigating, Root Cause Identified, Known Error, Resolved, and Closed.infronest.com · 29 Sept 2026
Incident and asset links: A problem can link to many related incidents and a specific affected asset.infronest.com · 29 Sept 2026
Prioritization: Problems track priority as Critical, High, Medium, or Low and impact as Enterprise-wide, High, Medium, or Low.infronest.com · 29 Sept 2026
Known errors: Known errors with documented workarounds are exposed through a dedicated known-errors database endpoint.infronest.com · 29 Sept 2026
Change linkage: A change can reference the problem it resolves, linking the RCA to Change Management approval, implementation, and rollback plans.infronest.com · 29 Sept 2026
Comments: Problem comments can be marked internal to keep investigation notes with the team.infronest.com · 29 Sept 2026
Security: The Trust Center says data is encrypted in transit and at rest, uses tenant isolation, and has server-enforced TOTP two-factor authentication for privileged roles.infronest.com · 29 Sept 2026
Compliance status: Infronest says its security controls are internally verified and ISO 27001 aligned, while also stating it has no external compliance certification yet.infronest.com · 29 Sept 2026
Trial: Starter and Professional have a 14-day free trial, and the pricing page says no credit card is required.infronest.com · 29 Sept 2026
Support: Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response.infronest.com · 29 Sept 2026
Audience: Infronest describes its primary audience as enterprises, managed service providers, and technology organisations.infronest.com · 29 Sept 2026

Company

Headquarters: Gurugram, Haryana, Indiainfronest.com · 28 Sept 2026
Headquarters: Gurugram, Haryana, Indiainfronest.com · 28 Sept 2026
Headquarters: The About page lists headquarters in Gurugram, Haryana, India.infronest.com · 29 Sept 2026