iSupport Service Desk

Input—per 1M tokens

Output—per 1M tokens

Context—tokens

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About

iSupport Service Desk is ranked #11 of 23 in IT Change Management Software on Inferse. It runs on Android, iOS, Self-hosted, Web. A free trial is offered.

Compared on IT Change Management Software

Approval workflows: Yesisupport.com
Change calendar: Yesisupport.com
Emergency changes: Yesisupport.com
Change audit trail: Yesisupport.com
CMDB linking: Yesisupport.com

Facts

Core purpose: iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions.isupport.com · 30 Sept 2026
Customization: Administrators can configure custom forms, workflows, integrations, and complex business rules.isupport.com · 30 Sept 2026
Service management: The Service Desk Edition includes incident, problem, and change management, service contracts, CMDB, SLAs, purchasing, and a service catalog.isupport.com · 30 Sept 2026
Incident intake: Incidents can be created from email, direct entry, scheduling, social media, mobile clients, and mySupport portals.isupport.com · 30 Sept 2026
Self service: mySupport provides chat, discussion forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting.isupport.com · 30 Sept 2026
mySupport licensing: mySupport is included free with every iSupport license, with unlimited custom branded portals and end users at no additional cost.isupport.com · 30 Sept 2026
Reporting: Reporting includes drag-and-drop report building, scheduled PDF, Excel, and Word reports, charts, graphs, and Excel export.isupport.com · 30 Sept 2026
Integrations: iSupport supports webhooks, a bi-directional API, Active Directory, LDAP, Bomgar, Citrix GoToAssist, Microsoft Outlook Calendar, Google Calendar, and third-party reporting tools.isupport.com · 30 Sept 2026
Asset tracking: iSupport scans networks and does not charge based on the number of monitored assets, whether there are 200 or 200,000 assets.isupport.com · 30 Sept 2026
Deployment: iSupport help desk software is available on-premise or hosted.isupport.com · 30 Sept 2026
Mobile access: iSupport can be accessed on tablets, smartphones including iPhone and Android, and WAP phones through an HTML5 interface.isupport.com · 30 Sept 2026
Security controls: The product supports custom role-based permissions, full audit history, and portal security controls.isupport.com · 30 Sept 2026
Support: Technical support is available by phone or email Monday through Friday from 6:00 AM to 5:00 PM, and deployment consulting is provided remotely by systems engineers.isupport.com · 30 Sept 2026
Target users: iSupport serves organizations in manufacturing, education, government, communications, technology, and professional services.isupport.com · 30 Sept 2026