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Naumen Workforce Management

API—OSS—FREE—DOCS5/5
NW5.3#17 of 25
outWeb—Windows—Mac—LinuxoutAndroidoutiOS

Ranked in Call Center Workforce Management Software ·Free trial· paid from RUB 30,000/mo

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About

Naumen Workforce Management is ranked #17 of 25 in call center workforce management software on Inferse. It runs on Android, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at RUB 30,000/mo.

Compared on call center workforce management software

Free plan
Nonaumen.ru
Volume forecasting
Yesnaumen.ru
Forecast granularity
intervalnaumen.ru
Adherence tracking
Yesnaumen.ru
Intraday management
Yesnaumen.ru
Skills-based scheduling
Yesnaumen.ru
Agent self-service
Yesnaumen.ru
Deployment model
hybridnaumen.ru

Facts

Назначение
Naumen WFM прогнозирует потребность в персонале и строит рабочие графики с учетом квалификации, событий, правил компании и пожеланий сотрудников.naumen.ru · 30 Sept 2026
Облачная модель
WFM Cloud приобретается по подписке, запускается в течение нескольких дней и не требует собственной ИТ-инфраструктуры.naumen.ru · 30 Sept 2026
Целевая аудитория Cloud
Облачная версия рекомендуется контакт-центрам и клиентским сервисам со штатом от 30 человек, а также массовому линейному персоналу в ритейле, бэк-офисе и на складах.naumen.ru · 30 Sept 2026
Безопасность доступа
В проекте Райффайзенбанка для Naumen WFM была разработана ролевая модель разграничения доступа и настроена аутентификация операторов, менеджеров и аналитиков.naumen.ru · 30 Sept 2026
Purpose
Naumen WFM forecasts workload and plans staff schedules to match staffing needs, employee qualifications, company rules, and employee preferences.naumen.ru · 2 Oct 2026
Features
The product supports attendance control, time tracking, process norming, staffing calculations, and real-time analytics.naumen.ru · 2 Oct 2026
Schedule management
The cloud version lets employees manage schedules through a personal account and mobile app, exchange shifts, and receive schedule change notifications.naumen.ru · 2 Oct 2026
Integrations
Naumen says WFM integrates with enterprise ERP, HCM, BI, POS, CRM, and electronic queue systems.naumen.ru · 2 Oct 2026
Deployment
Naumen offers on-premise and cloud deployment; its cloud subscription includes maintenance, support, and automatic updates.naumen.ru · 2 Oct 2026
Trial
Naumen WFM Cloud offers a free trial, but the opened page does not specify its duration.naumen.ru · 2 Oct 2026
Cloud audience
Naumen describes Cloud as suitable for contact centers and customer services with at least 30 staff, as well as mass frontline teams in retail, back offices, and warehouses.naumen.ru · 2 Oct 2026
Reporting
The cloud version provides punctuality reporting and a T-13 time sheet for accounting.naumen.ru · 2 Oct 2026
Security and registry
Naumen states that Naumen WFM is included in the Russian software registry.naumen.ru · 2 Oct 2026
Support
The cloud page lists chat support during business hours at 8×5 for Base and priority chat support at 12×7 for Advanced and Advanced+.naumen.ru · 2 Oct 2026
Implementation
Naumen says its cloud service can be configured and launched within several days, and does not require customer IT infrastructure.naumen.ru · 2 Oct 2026

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Where it ranks on Inferse

Sources