Turnella

About

Turnella is ranked #2 of 54 in capacity planning software on Inferse. It runs on API, Web. There is a free plan.

Compared on capacity planning software

Free plan

Yesturnella.com

Volume forecasting

Yesturnella.com

Forecast granularity

intervalturnella.com

Skills-based scheduling

Yesturnella.com

Deployment model

cloudturnella.com

Facts

Purpose

Turnella helps operations teams forecast workload, calculate staffing requirements, build schedules, and model labour costs.turnella.com · 4 Oct 2026

Audience

The product is designed for operations managers, contact centre team leads, and resource planning analysts who need staffing plans without a dedicated WFM team.turnella.com · 4 Oct 2026

Channels

It supports inbound voice, live chat, email or back-office work, and 24/7 voice, using a different staffing model for each channel.turnella.com · 4 Oct 2026

Forecasting

Users can import historical data and generate per-interval demand forecasts, with the option to override intervals manually.turnella.com · 4 Oct 2026

Scheduling

The schedule builder supports shift templates, named agent assignments, availability and time-off rules, and exports to Excel or calendar.turnella.com · 4 Oct 2026

Integrations

Turnella accepts CSV exports from systems such as Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, and Intercom; the maker says any source with date and volume columns works.turnella.com · 4 Oct 2026

Security and privacy

The privacy policy says signed-in planning data is stored in a cloud database hosted in Frankfurt, Germany, and users can export or delete their data from their account.turnella.com · 4 Oct 2026

AI data handling

The maker says optional AI insights send aggregated planning metrics to Anthropic and do not send raw personal data, employee names, or contact records.turnella.com · 4 Oct 2026

Support

Turnella offers in-app help chat, documentation, free calculators, and email support at [email protected].turnella.com · 4 Oct 2026

Limits

Each workstream uses one channel type, so teams handling calls and email need a separate workstream for each.turnella.com · 4 Oct 2026

Pricing roadmap

Advanced AI narrative, team collaboration, and API access are described as paid-tier features, with pricing details to be published when that tier launches.turnella.com · 4 Oct 2026

No native installation

Turnella runs in a browser and the maker says it requires no installation.turnella.com · 4 Oct 2026

Where it ranks on Inferse

• Best Capacity Planning Software in 2026#2 of 54
• Best Call Center Workforce Management Software in 2026#2 of 23

Sources

• turnella.com/docs/overview· checked 4 Oct 2026
• turnella.com/about· checked 4 Oct 2026
• turnella.com/workforce-management-software· checked 4 Oct 2026
• turnella.com/privacy· checked 4 Oct 2026