NI

Call Center Speech Analytics Software

NICE Interaction Analytics

nice.com · checked 23 Sept 2026

How it plugs in

NoPublic API
NoOpen source
NoFree tier

Signal on Call Center Speech Analytics Software4.0#34 of 37

NICE Interaction Analytics home page

Pricing

  • Interaction Analytics EssentialsContinuous insights · Out-of-the-box detection of entities, topics, and outcomes · AI sentiment analysis · Frustration detectionOn request
  • Interaction Analytics AdvancedAutoDiscovery · Topic AI intent and activity models · Copilot for Analytics conversational filtering and search · Optional CSAT and Sales Effectiveness AI modelsOn request

As nice.com lists them, checked 20 Sept 2026.