Best Call Center Speech Analytics Software in 2026
Updated
In short: QEval is ranked #1 of 21 as of 3 October 2026, ahead of CallMiner Eureka and Scorebuddy Conversation Analytics. The best-ranked option with a free plan is Convin. The lowest first paid tier on this page is MiaRec at $25/mo.
21 call center speech analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Live call analysis | |
|---|---|---|---|---|---|---|---|---|
| 1 | QEval | 8.5 | RecognisedAPIDocumented | — | — | — | — | View |
| 2 | CallMiner Eureka | 8.4 | RecognisedAPIDocumented | — | — | — | — | View |
| 3 |  Scorebuddy Conversation Analytics | 7.8 | RecognisedAPIDocumented | — | No | — | — | View |
| 4 | Level AI Contact Center Analytics | 7.8 | RecognisedAPIDocumented | — | — | — | — | View |
| 5 | Balto QA | 7.6 | RecognisedAPIDocumented | — | — | — | — | View |
| 6 |  Mihup Interaction Analytics | 7.4 | RecognisedAPIDocumented | — | No | — | Yes | View |
| 7 |  MiaRec | 7.2 | RecognisedAPIDocumented | $25/mo | No | 25 /user/mo | — | View |
| 8 |  MaxContact Auto QA | 7.0 | RecognisedAPIDocumented | — | — | — | Yes | View |
| 9 | Observe.AI Conversation Intelligence | 6.6 | RecognisedAPIDocumented | — | No | — | — | View |
| 10 | Verint Speech Analytics | 6.5 | RecognisedAPIDocumented | — | — | — | — | View |
| 11 | AmplifAI Quality Assurance | 6.3 | RecognisedAPIDocumented | — | — | — | — | View |
| 12 | Feelingstream | 6.2 | RecognisedAPIDocumented | — | — | — | — | View |
| 13 | Convin | 5.8 | RecognisedAPIDocumented | Free | — | — | — | View |
| 14 |  CallFinder | 5.7 | RecognisedAPIDocumented | — | No | — | — | View |
| 15 | Daisee | 5.5 | RecognisedAPIDocumented | — | No | — | — | View |
| 16 |  3CLogic | 5.3 | RecognisedAPIDocumented | — | No | — | — | View |
| 17 | Xdroid Customer Interaction Intelligence Platform | 5.2 | RecognisedAPIDocumented | — | — | — | — | View |
| 18 |  Happitu | 5.2 | RecognisedAPIDocumented | $250/mo | No | — | — | View |
| 19 | Oryx QA | 5.1 | RecognisedAPIDocumented | — | — | — | — | View |
| 20 |  CallSea | 4.8 | RecognisedAPIDocumented | — | No | — | No | View |
| 21 | Cresta | 4.5 | RecognisedAPIDocumented | — | No | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which call center speech analytics software is ranked first on Inferse?
QEval is ranked #1 of 21 with a score of 8.5. CallMiner Eureka is second and Scorebuddy Conversation Analytics third.
How many of these have a free plan?
1 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, MiaRec has the lowest first paid tier we found: $25/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.