Best Customer Interaction Analytics Software in 2026
Updated
In short: Level AI Contact Center Analytics is ranked #1 of 21 as of 3 October 2026, ahead of Clootrack and Thematic. The best-ranked option with a free plan is Qualtrics. The lowest first paid tier on this page is Avoma at $19/mo.
21 customer interaction analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | Platform | Score | Why | From | Free plan | Paid from | Channel coverage | |
|---|---|---|---|---|---|---|---|---|
| 1 | Level AI Contact Center Analytics | 8.4 | RecognisedAPIDocumented | — | — | — | — | View |
| 2 | Clootrack | 7.9 | RecognisedAPIDocumented | — | — | — | — | View |
| 3 |  Thematic | 7.3 | RecognisedAPIDocumented | $2083.33/mo | No | — | — | View |
| 4 | Jiminny | 7.3 | RecognisedAPIDocumented | $42/mo | Yes | 42 /user/mo | — | View |
| 5 | Qualtrics | 7.1 | RecognisedAPIDocumented | $420/mo | Yes | — | — | View |
| 6 | Observe.AI Conversation Intelligence | 6.7 | RecognisedAPIDocumented | — | No | — | — | View |
| 7 | ASAPP Interaction Intelligence | 6.5 | RecognisedAPIDocumented | — | — | — | — | View |
| 8 |  Stratifyd | 6.5 | RecognisedAPIDocumented | $1666.67/mo | No | — | omnichannel | View |
| 9 | Verint Speech Analytics | 6.5 | RecognisedAPIDocumented | — | — | — | voice-only | View |
| 10 | MaestroQA | 6.2 | RecognisedAPIDocumented | — | — | — | — | View |
| 11 | Convin | 6.1 | RecognisedAPIDocumented | Free | — | — | — | View |
| 12 | Chattermill | 5.9 | RecognisedAPIDocumented | — | — | — | — | View |
| 13 | Enterpret | 5.7 | RecognisedAPIDocumented | — | — | — | — | View |
| 14 | Avoma | 5.6 | RecognisedAPIDocumented | $19/mo | Yes | 19 /user/mo | — | View |
| 15 |  Medallia | 5.3 | RecognisedAPIDocumented | — | — | — | — | View |
| 16 | SentiSum | 5.3 | RecognisedAPIDocumented | — | No | — | — | View |
| 17 | Modjo | 5.2 | RecognisedAPIDocumented | — | — | — | — | View |
| 18 | Invoca | 5.0 | RecognisedAPIDocumented | — | No | — | — | View |
| 19 | Salesken | 5.0 | RecognisedAPIDocumented | — | No | — | — | View |
| 20 | Cresta | 4.8 | RecognisedAPIDocumented | — | No | — | — | View |
| 21 | Clari Copilot | 4.5 | RecognisedAPIDocumented | — | No | — | — | View |
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer interaction analytics software is ranked first on Inferse?
Level AI Contact Center Analytics is ranked #1 of 21 with a score of 8.4. Clootrack is second and Thematic third.
How many of these have a free plan?
3 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Avoma has the lowest first paid tier we found: $19/mo.
How is this list ranked?
Ranked on what each maker publishes, open and connectable first: a public API, open-source code, the depth of its documentation and a free tier to try it on. Model lists are sorted by the figure in their title, exactly as each provider publishes it. Paid placements never change a rank.