RingCX AI Workforce Management

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About

RingCX AI Workforce Management is ranked #9 of 34 in contact center workforce management software on Inferse. It runs on Android, API, iOS, Web. Paid plans start at $65/mo.

Compared on contact center workforce management software

Paid from: $20/user/moringcentral.com
Volume forecasting: Yesringcentral.com
Adherence tracking: Yesringcentral.com
Intraday management: Yesringcentral.com
Skills-based scheduling: Yesringcentral.com
Agent self-service: Yesringcentral.com
Deployment model: cloudringcentral.com

Facts

Purpose: RingCX AI Workforce Management helps contact centers plan staffing, manage schedule adherence, and support agents.ringcentral.com · 30 Sept 2026
AI forecasts: It uses multiple forecasting engines to analyze historical data and predict demand.ringcentral.com · 30 Sept 2026
Forecast scenarios: The page says users can create unlimited forecasts with what-if analysis.ringcentral.com · 30 Sept 2026
Scheduling: Users can generate multiple schedules from a forecast with a few clicks.ringcentral.com · 30 Sept 2026
Intraday staffing: Automated schedule adjustment planning helps teams create strategies to staff up or down as interaction volumes change.ringcentral.com · 30 Sept 2026
Adherence and attendance: Dashboards and real-time alerts track adherence, and automatic attendance tracking records when agents clock in or take breaks.ringcentral.com · 30 Sept 2026
Agent tools: Agents can view schedules, bid on shifts, accept shift adjustment offers, and manage time off in one interface.ringcentral.com · 30 Sept 2026
Mobile access: RingCentral says its WFM mobile app lets agents and supervisors use workforce management on the go.ringcentral.com · 30 Sept 2026
Integrations: RingCentral says its contact center offers over 500 pre-built integrations and APIs, including native integrations with Salesforce, HubSpot, and Zendesk.ringcentral.com · 30 Sept 2026
Security certifications: RingCX is listed for ISO 27001, ISO 27017, ISO 27018, ISO 22301, C5, PCI, and SOC reports on RingCentral’s compliance site.ringcentral.com · 30 Sept 2026
Support: The WFM product page directs users seeking product support to RingCentral’s Support Center.ringcentral.com · 30 Sept 2026
Pricing detail: The RingCX pricing page says annual payment can save up to 15%, but does not display a WFM-specific price in its opened page text.ringcentral.com · 30 Sept 2026
Intended users: The product page describes the offering for contact centers seeking to manage staffing across channels and empower agents and supervisors.ringcentral.com · 30 Sept 2026