Customer Service·Standings

Call & Contact Center Software

Call and contact center software handles customer calls and conversations; the choice turns on supported channels and where your team needs it to run.

Compare free-plan and paid-from details, inbound call routing, agent limits, call recording, contact center analytics and deployment. The signal score is out of 10. API, open-source and free-tier marks show those options at a glance.

• 29 platforms
• 2 with a public API on this page
• 1 with a free tier
• Checked 28 Sept 2026

1. #PlatformSignalPlugs inPrice
2. 1
   G

   GOautodialgoautodial.org

   GOautodial describes itself as an open-source omni-channel contact center suite with predictive dialing, inbound IVR, and ACD.

   6.4 APIOpenFree Free tier · from $30/mo
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3. 2
   GC

   Genesys Cloud CXgenesys.com

   Contact-center software for Windows, Mac, Linux, web, phones and API access.

   6.3 APIOpenFree From $75/mo
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4. 3
   R

   RingQringq.com

   RingQ describes Cloud CX as contact center software for customer-centric teams, with cloud PBX and contact center capabilities.

   6.3 APIOpenFree —
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5. 4
   AC

   Agentforce Contact Centersalesforce.com

   Contact-center software with workforce management for web, phones, APIs and browser extensions.

   6.2 APIOpenFree From $50/mo
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6. 5
   AC

   Amazon Connectaws.amazon.com

   Contact-center software for inbound and outbound calls, IVR menus and digital channels.

   6.2 APIOpenFree —
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7. 6
   RC

   Ringflow Contact Centerringflow.com

   Contact-center software for inbound calling on web, iOS and Android.

   6.2 APIOpenFree From $7.99/mo
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8. 7
   MD

   Microsoft Dynamics 365 Salesmicrosoft.com

   Sales software for web, Android, iOS and API access, with a 30-day trial.

   6.2 APIOpenFree —
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9. 8
   DC

   Daktela Contact Centerdaktela.com

   Contact-center software with outbound dialing for web, desktop, mobile and API access.

   6.2 APIOpenFree From €12/mo
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10. 9
    U

    UJETujet.cx

    Contact center software for Android, iOS, browser, or API, from $65 per user monthly, with a free trial.

    6.0 APIOpenFree From $65/mo
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11. 10
    GC

    Google Contact Center AI Platformcloud.google.com

    Contact-center software for inbound and outbound calls, IVR and digital channels.

    5.9 APIOpenFree —
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12. 11
    TF

    Twilio Flextwilio.com

    Twilio Flex is a flexible contact center that combines AI assistance and human agents.

    5.9 APIOpenFree From $150/mo
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13. 12
    O

    Odigoodigo.com

    Contact-center software with outbound dialing on web and phones, plus API access.

    5.9 APIOpenFree From €40/mo
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14. 13
    ZC

    Zoom Contact Centerzoom.com

    Omnichannel contact center for Android, iOS, macOS, Windows, web, and API with IVR and workforce management.

    5.8 APIOpenFree From $69/mo
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15. 14
    AE

    Avaya Experience Platformavaya.com

    Contact-center software for inbound calls, available on the web or self-hosted.

    5.5 APIOpenFree From $48/mo
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16. 15
    FI

    Five9 Interaction Analyticsfive9.com

    Web and API tool that reviews captured customer conversations for trends, topics and agent quality.

    5.5 APIOpenFree From $119/mo
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17. 16
    VL

    VCC Livevcc.live

    Paid customer communications software for calls, messaging, IVR, routing, and call recording.

    5.5 APIOpenFree From $50/mo
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18. 17
    RA

    RingCX AI Workforce Managementringcentral.com

    Workforce software forecasts contact demand, builds schedules and tracks attendance and adherence.

    5.3 APIOpenFree From $65/mo
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19. 18
    AC

    Alvaria Cloudalvaria.com

    Cloud platform manages inbound and outbound contacts through calls, texts, email, chat and mobile.

    5.2 APIOpenFree —
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20. 19
    TO

    TCN Operatortcn.com

    Paid web and API contact center for inbound calls and outbound dialing; pricing is on request.

    5.2 APIOpenFree —
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21. 20
    VH

    Vocalcom Hermes360vocalcom.com

    Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns.

    5.2 APIOpenFree —
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22. 21
    BP

    Bright Pattern Contact Centerbrightpattern.com

    Contact-center system with an outbound dialer for web, desktop, API and self-hosted setups.

    5.2 APIOpenFree —
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23. 22
    SC

    storm CONTACTcontentguru.com

    Paid calling software with IVR setup and outbound dialing, available in a browser or through an API.

    5.1 APIOpenFree —
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24. 23
    D

    Diabolocomdiabolocom.com

    Web service for inbound calls, priced from $60 per user each month.

    4.8 APIOpenFree From $60/mo
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25. 24
    TC

    Talkdesk CX Cloudtalkdesk.com

    Web software for calls and digital channels, with IVR, from $85 per user each month.

    4.8 APIOpenFree From $85/mo
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26. 25
    OC

    Ozonetel CloudAgentozonetel.com

    Web contact-center software for inbound calls and outbound dialing; trial lasts 21 days.

    4.4 APIOpenFree —
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Places #1, #2, #3, #4, #5 on this board are open to sponsors. Take #1 · Other ways to advertise

How to choose

What should I compare before choosing?

Start with supported channels, inbound call routing, agent limits, call recording and contact center analytics. These fields show whether a service fits the way your team handles conversations.

Check the free-plan and paid-from fields beside those capabilities so the operating model and starting cost are clear.

Which platforms does it need to run on?

Choose a service that matches your working environment: web, API, Android, iOS, Windows or self-hosted deployment are represented on the board.

An API is a connection that lets other software exchange information with the contact center. Confirm that the platform you need is listed for the product.

Do I need a free plan or trial?

A free plan lets you keep using a service without a paid subscription; a free trial is temporary. GOautodial is marked with a free plan, while trial availability varies by entry.

Read the pricing note before committing. Agentforce Contact Center lists pricing from $75 per user per month, while eGain Contact Center, Five9 Interaction Analytics and Google Contact Center AI Platform list pricing on request.

How should deployment fit my team?

Use deployment and platform support to decide whether a hosted web service, an API connection or self-hosting fits your operations.

Also check the channels and routing controls you need, then review recording and analytics requirements before selecting a service.

Questions

Which contact center software has a free plan?

GOautodial is marked as having a free plan.

How much does Agentforce Contact Center cost?

Agentforce Contact Center lists pricing from $75 per user per month.

Which contact center tools show pricing on request?

eGain Contact Center, Five9 Interaction Analytics and Google Contact Center AI Platform list pricing on request.

What does the signal score mean?

It is a score out of 10 based on maker-published usage, public API, documentation depth, open-source code and a free tier.

Which platforms can contact center software support?

The board covers web, API, Android, iOS, Windows and self-hosted deployment options.

Some top positions on this board can be paid placements, standing where they were sold. The facts on each platform are not for sale. How we rank · Disclosure