Sentriment
Ranked in AI Sentiment Analysis Software ·Free plan· paid from €49/mo
About
Sentriment analyzes feedback from reviews, tickets, surveys and sales calls, then groups it into themes with reported monthly recurring revenue and source quotes. Listed inputs include a widget, REST API, CSV, App Store, Intercom and Zendesk. User health scores draw on feedback tone and weight, and can sync to Mixpanel and Amplitude. Teams can ask plain-language questions across sources; answers include cited quotes, and saved questions can run again on a schedule. Workflow options include Slack and email alerts, issue filing in GitHub and Linear, daily digests, API access and webhooks. Sentriment says names, emails, phone numbers and card numbers are redacted before storage, and raw feedback text does not enter its database. Data is hosted in the EU, with the database in Frankfurt, and encrypted in transit and at rest. The Free plan has a hard limit of 100 items per month. Starter costs 49.00 EUR per month for 1,000 items, then charges 0.06 EUR per extra item.
Who it is for
Sentriment is aimed at SaaS product, support and growth teams that need to connect customer feedback with themes and revenue. Teams can also route findings into communication and issue-tracking workflows.
What is good
- Groups feedback by meaning with source quotes.
- Themes include reported monthly recurring revenue.
- Questions return cited quotes across feedback sources.
- Lists Slack, email, GitHub and Linear workflows.
What to know first
- Free plan is limited to 100 items monthly.
- SOC 2 is on the roadmap.
- Starter charges 0.06 EUR per extra item after 1,000.
Verdict
Sentriment links feedback themes to reported revenue and supports follow-up through integrations and scheduled questions. Its Free plan is capped at 100 items a month, and SOC 2 is not yet in place according to the listed status.
Compared on AI sentiment analysis software
- Free plan
- Yessentriment.com
- Emotion detection
- Yessentriment.com
- Aspect-based sentiment
- Yessentriment.com
- API access
- Yessentriment.com
- Real-time analysis
- Yessentriment.com
Facts
- Purpose
- Sentriment analyzes reviews, tickets, surveys and sales calls, groups feedback into themes, and shows the monthly recurring revenue behind each theme.sentriment.com · 29 Sept 2026
- Intended users
- The product is for SaaS product, support and growth teams.sentriment.com · 29 Sept 2026
- Feedback sources
- The site lists a widget, REST API, CSV, App Store, Intercom and Zendesk as feedback channels.sentriment.com · 29 Sept 2026
- Theme analysis
- Feedback is deduplicated and grouped by meaning into themes, with reported MRR and source quotes attached.sentriment.com · 29 Sept 2026
- Health scores
- User health scores use the tone and weight of feedback, and the site says scores sync to Mixpanel and Amplitude.sentriment.com · 29 Sept 2026
- Workflow integrations
- Sentriment lists Slack and email alerts, GitHub and Linear issue filing, daily digests, API access and webhooks.sentriment.com · 29 Sept 2026
- Question answering
- Users can ask plain-language questions across feedback sources; answers include cited quotes and tracked questions rerun on a schedule.sentriment.com · 29 Sept 2026
- PII handling
- The site says names, emails, phone numbers and card numbers are redacted before storage, and raw feedback text never reaches the database.sentriment.com · 29 Sept 2026
- Hosting and security
- The site says data is hosted in the EU, with the database in Frankfurt, and data is encrypted in transit and at rest.sentriment.com · 29 Sept 2026
- AI data use
- The site says customer data is never used to train third-party models and each AI output records the model and prompt version.sentriment.com · 29 Sept 2026
- Compliance limit
- The site says SOC 2 is on the roadmap and its GDPR architecture is live.sentriment.com · 29 Sept 2026
- Plan limits
- The Free plan has a hard limit of 100 items per month; the site says the first 1,000 imported items are free on every plan and backfills do not count toward monthly caps.sentriment.com · 29 Sept 2026
- Support
- Scale includes priority support, while Enterprise includes dedicated support.sentriment.com · 29 Sept 2026
- Open beta
- Sentriment says all features are free during open beta, with 30 days' notice before billing starts and a 50% discount on the first year for beta workspaces.sentriment.com · 29 Sept 2026
Company
- Headquarters
- Milan, Italysentriment.com · 23 Sept 2026
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Where it ranks on Inferse
Sources
- sentriment.com· checked 29 Sept 2026
- sentriment.com/pricing· checked 29 Sept 2026